Interesting that this agent says just call and name can be changed. I just called to change the last name on a ticket I purchased for my son's girlfriend and was told by the agent I spoke to that I could not change the last name on the ticket by phone - that I had to change it at the airport on the day of travel. I accidentally used the former married name of my son's girlfriend instead of her maiden name. It makes me nervous waiting until the day of travel. I don't understand why last name cannot be changed for me if I bought the ticket. Very frustrating to say the least.
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