I completely agree with this post. Chase and Southwest do NOT work together to be transparent about this policy. I called a Chase Southwest representative about the companion pass BEFORE Dec 31 and the representative helped me calculate my points for my December statement date but did NOT tell me that those points needed to post before Dec 31 in order for it to count towards my companion pass. What kind of customer support is this if you're withholding important information like that?? Because of this, none of the charges I spent in the month of Dec counted when all that Chase representative had to do was move my statement date up a few days. I am so upset and have talked to MULTIPLE Southwest representatives who couldn't even tell me if I got the companion pass or not due to the points actually posting to my account but then were reversed... Both Chase and Southwest need to train their customer support better so that their representatives actually know the poilcies and can inform their customers better.
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