Back in 2017 I got a RR Plus card with the California companion pass promo. Because this makes me ineligible for the current signup/companion bonuses, my wife, who has no southwest cards, applied for the business card (60k bonus) and Plus card (50k bonus). She was approved for the business card and never heard back about the plus card for several days. After calling Chase, they didn't have any record of the Plus application. She applied again, for the Priority this time, thinking maybe the original link didn't work or she forgot to do the final submit. A couple days later we found she was approved for the priority. Great, right? Today we got a letter that she was denied the plus because "you already have this product", and it listed the last 4 digits of my plus card, which she is not the an authorized user of. This wouldn't be a big deal since she's approved for the business and priority now, but who's to say Chase won't deny the priority card bonus because they think she already has a RR card just like they thought she did when she first applied? We have a linked Chase checking account, but that's it. Is this common where one spouses previous card/bonus counts as the others even without being an authorized user? Do I need to call the recon number to straighten this out (even though I don't want to get the plus card approved at this point)?
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