02-16-2019
10:37 PM
02-16-2019
10:37 PM
Very disappointed in SWA and your customer service team. My wife and 17 year old son were on a college visit to Texas A&M with a flight back to Kansas City from Houston today. When they got to the airport they found out their flight was cancelled "due to weather". Customer service told them there was nothing they could do, other than get them to Dallas today and on another flight tomorrow to KC. Offered nothing in the way of compensation. They had to spend almost $200 on a room near Love Field, $30 on dinner, an extra $25 for parking, and my 17 year old is losing out on almost $100 in wages because he won't make his job on Sunday. Then we find out every other airline is having no issues with the KC weather (my father in-law flew in from Florida this evening). We also find out that SWA has cancelled a bunch of flights due to an "operational emergency" in regards to contract negotiations with their mechanics. How about a little something for the effort? Herb Kelleher must be rolling in his grave...
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