05-09-2019
01:42 PM
05-09-2019
01:42 PM
Although I understand what you are saying, I guess I am still confused on exactly how "cancellation and reaccomodation" works, and then that could answer the EBCI question. So my follow up question is: Does SWA automatically rebook passenger A's cancelled MAX8 flight (to be passenger B's flight in my above example) using the same res/confirm# ? Or does SWA only inform passenger A that his/her flight is cancelled automatically and allows passenger A (i.e. "Offers the opportunity to make changes") to rebook to another flight at his/her convenience at no cost (again, to passenger B's flight in my example), assuming all this happens well in advance of 36 hours from the flight date/time? Something like this must've happened already for someone already booked on a MAX8 flight for May thru July of this year, since SWA has announced passengers that are affected have been notified. It just hasn't happened (yet) to me, so I'm not aware how reaccommodation works exactly.
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05-09-2019
11:09 AM
05-09-2019
11:09 AM
I searched but did not find any existing direct answers to this: In general, how does "your place in boarding position" work for an Early Bird customer if Southwest changes your flight, i.e. due to MAX8 grounding? Specifically: - Customer A purchased a flight on March 1 (before the MAX8 grounding) for a trip after August 5th (no MAX8 schedule changes YET) and also purchased Early Bird Check In; all on a flight currently scheduled on the MAX8. - Customer B purchased a flight on May 1 for a different, non MAX8 flight after August 5th (but on the same day as customer A and same origin/destination); also with Early Bird. - Some day soon, hypothetically, Southwest cancels/changes the schedules for flights after August 5 involving the MAX8. Due to this, Southwest changes customer A's flight to be on the same flight as customer B. ::: The question is: Does Customer A still get a higher boarding position than Customer B on this Flight? The only info I find on this is: As long as the change of flight occurs on the same reservation/confirmation#, then the early bird "benefits" do not change. So, for those of you who have had their flights changed due to MAX8 schedule changes, is this what occurs? Does Southwest make the change using original confirm# due to MAX8 changes ? If not, what happens exactly? I tried to ask this before but got a link to their Reaccommodation Practices (https://www.southwest.com/html/help/soda_reaccommodation_practices.html) but it does not answer my questions. Thanks!
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