05-04-2019
10:52 PM
05-04-2019
10:52 PM
Just because other programs have expiration dates with their points doesn't actually make it right. And FWIW it appears those other programs actually count redeeming miles as activity, which SWA does not. So one can earn several hundred thousand points with legitimate CC spend. SWA gets paid real $ for those transactions. Then when the consumer is gradually spending those points they actually expire. They wouldn't expire if the consumer paid $ for the flight, but why would one do that when they have so many points?
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05-04-2019
10:52 AM
05-04-2019
10:52 AM
Did the same thing here. Why do we say they stole the points back? Because they were earned with real credit card spend. Over 200,000 in my case. Southwest, as a co-branded card with Chase, is paid for those points. It does not seem even remotely reasonable that once they have been paid for the points, that now belong to us, that they can have them back. And without notice to top things off. The only emails I received from SWA was either their daily junk advertising or to tell me all about why their 737Max planes are grounded. This points expiring policy very well could be an issue that the State of California would be interested in reviewing, much like the policy on gift card expirations, which hold no validity for California consumers. Once we have paid for the points, Southwest should have no right to take them back. They don't own them, we do.
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