10-30-2019
11:35 AM
It was an older situation, yes. My experience was July 1, 2019. Not that it makes any difference to them.
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10-30-2019
11:33 AM
Middle Seat - Of course I've contacted them. Many times. LIE and DENY. Did you miss that part?
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10-22-2019
03:05 PM
1 Love
Someone forwarded a Chicago Tribune article to me by Nina Metz (10/16/19). About the terrible way actor/director Kevin Smith was treated and escorted off the plane. Brought back my bad memories about the same thing, except I wasn't fat shamed, I was just asking questions. Southwest does not care. They are all about love until their employees screw up and then the customer is always wrong. Kim Seale and Caroline Rohan will tell you things like "we are sorry you were disappointed in your service" when actually disappointed is putting it very mildly. Kenon Forrest is probably the most unqualified human to be in the customer service industry, total hot head. What a joke this SW customer service is. Lie and Deny. Shame on all of them.
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08-14-2019
04:30 PM
The Middle Seat, I appreciate your interest but what is your relationship to SW? Can you recommend an attorney who represents passenger rights? My attorney and I are currently looking into this issue.
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07-30-2019
06:38 PM
Was anyone on the July 1 flight to Seattle (#2617) and witness a women getting escorted off a plane? This happened after boarding was complete. I sure could use a witness.
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