As others noted, it did eventually make its way back to me via their lost & found vendor. Of course, since I didn't have a serial number for the expensive Apple keyboard case they took that off and listed it for sale on ebay (yes, I found the listing), but finder's keepers, right? All in all, between the complete lack of communication and the theft of my property, this was one of the worst customer service experiences I've ever had. Southwest shines in so many ways, but this was simply abominable, and I won't forget it.
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I forgot an iPad in the seat pocket of a flight to Denver on Monday and have had absolutely no luck getting a response from Southwest, despite knowing exactly where it was left, and that it was handed over to Denver lost & found. I used Find My iPhone to track the iPad and it showed up in the baggae office of the main terminal at DIA. I immediately put it in lost mode so it shows my phone number on the lock screen, but when I used the play sound function to hopefully get someone to look at the screen the only response was that two minutes later IT WAS TURNED OFF! This doesn't happen by accident, it takes a human to pick it up, see the message, then purposely ignore it and turn off the iPad. There is no way that was just a coincidence, and I strongly suspect someone at Southwest baggage lost & found in Denver decided to play finders-keepers with my iPad. I've tried calling the Southwest baggage desk at DIA but can't get beyond voicemail (which, of course, is never returned). I've filled out the online form with all of this info but have never gotten so much as an automated confirmation email, let alone any kind of human response. I generally love this airline, but I am wildly disappointed with their handling of this situation. It is especially frustrating when you realize that an iPad in lost mode can never be re-activated by anyone else, so stealing it isn't just wrong, it's pointless. The cherry on top, though, is the complete lack of any way to talk to a human, and the absence of any response to the online form. This is a very un-Southwest way to handle a customer, and needs improving.
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