09-01-2019
09:25 AM
My last 5 flights I have not been able to access the in-flight wifi. I thought it was my computer, but my computer connects everywhere excpet on SWA flights. Like other commenters here in the commnity, I want SWA to be my only airline, but may have to change for business travel as I cannot be "down" for 5 hours while I zig zag across the county. I have lost many $8 purchases of wifi, the fine print basically says you use at your own risk, and quite frankly too much effort to get a refund anyways. They need to get this fixed. SWA is aware of this issue but continues to advertise it has WiFi and take our money.
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