12-06-2019
08:41 AM
No where on the itineray I was given when I booked a flight did it say that my direct flight from Indianapolis to Dallas was going through Chicago. When a flight says non-stop then the flight should be non-stop between the two cities intended. I have been frustrated with Southwest from the early days and this tops the cake. I never fly to or through Chicago and now I am forced through Southwest's non-stop policies. Ridiculous!
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