12-20-2019
09:13 AM
You speak nasty. Are you the designated travel fund advisor for SWA? The company should be transparent about all customer transaction business. While it is "your money," it's not apparent on the website in an easy to find format. One has to dig to find it, then have kept up with each confirmation from that flight in order to input the info. We live in an advanced technology world. Surely SWA could hire anyone elementary thru college to set this up visibly in an easy format for all customers. Elderly or those not computer savy shouldn't have to guess where things are on the website. SWA makes it very easy to put in credit card info for charges; thus the hidden Fund info could be listed in the same area already showing the confirmation numbers and available funds. Stop being so richeous for yourself. Think of others that may not be as fortunate as you to have a gift for documentation and remembering where the documentation is when needed in a hurry. I hope SWA is paying you for your support of their unfair practices. SWA gets millions returned to them in unused funds... You didn't think the bags actually flew for free did you??
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