01-09-2020
12:00 AM
01-09-2020
12:00 AM
On my way back to College on Monday, I boarded my connector flight in Denver flight 767 to Minneapolis and stowed my bags, put my green hooded North Face expedition down parka with orange zippers under the seat, then put on my headphones and fell asleep before takeoff. Then— and this is what was later told to my by surrounding fellow passengers when I woke up en route to Minneapolis and discovered my parka was gone—I was told that one of the Southwest flight attendants from the previous leg of the flight came up to my row while I was asleep before takeoff and took my jacket and removed it from the airplane before we departed thinking that it had been left by a previous passenger— I guess there’s a sexist assumption that a 19 year old female college student would never own a huge thigh length hooded expedition 800 down fill weight North Face down parka, WTF?! Do you know how frigging cold it tends to be in Minnesota in January ?
Now I am suffering in freezing, near zero temperatures here in Northfield at Carleton College and my jacket is somewhere in your baggage room in Denver. . . I have called 1-303-214-2332 and left 3 voice messages but for some reason your Southwest employees there in Denver can’t muster up the common courtesy to even bother to call me back. What is wrong with you people? — I was raised by my parents to behave with common decency, but perhaps my dad is right when he says that it should be referred to as “uncommon decency” since there doesn’t seem to be anything common about it. . .
Just so you know the arctic air here in Northfield is cold, **bleep** cold, and I’m freezing half to death.
Lauren
p.s Can you please at least shoot me a text message and just tell me straight up that one of your baggage personnel is now enjoying wearing a really warm green North Face expedition weight down parka with orange zippers. This is ridiculous and you should be embarrassed— why can’t I even get through to speak to a real live breathing sentient human being at your baggage office in Denver.
Yours Truly,
Freezing in Northfield
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