I say shame on Southwest, in this time of our country's crisis, for not being willing to refund cash or credit cards for "getaway" flights that long standing customers have to cancel because of the crisis. This 83 year old senior and his wife obviously must now stay home and not travel to Florida. Our Florida trip is the only flight we take each year and who knows, at our age, if we'll travel next year. And - this is the industry looking for a major bailout from Congress!
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