03-20-2020
06:20 PM
I called on Tuesday or Wednesday and was told I have the funds available for a yr and would be refunded for the extra seat after my flight. I was looking at rebooking and found the flights are significantly cheaper in May. I understand I will still have the credit on my account but feel I should get the full refund for the extra seat. I do not have a Twitter.
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03-20-2020
06:08 PM
I booked a flight with Southwest several months ago. Plans have changed with the coronavirus and my cruise being cancelled. I purchased 1 ticket for my daughter and 2 tickets for myself (extra seat). The total for the 3 tickets was $1361.88 (we were flying into Florida around spring break, it was pricy). Per SW policy, I will be refunded for the extra seat after the flight. The problem is, I AM NO LONGER FLYING! I called and was given the option to cancel/rebook and receive SW credit for future flight. I 100% understand they are not going to refund my money. But, it is totally unfair that I am not being refunded the extra seat. Does this make sense? I paid $453 for the extra seat and SW will not refund it until I take the flight. I rebooked my cruise for May and the plane fare for that time is significantly cheaper. I did a mock booking and the total for 3 seats was $560, or about $187/each. Which means, after the flight SW will refund me the extra seat $187 instead of the $453 I originally paid. Any advice on what to do?? I don't travel a whole lot, and of course when I do, THIS HAPPENS!!! 😓
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