Southwest Airlines Community

" Hi @anyonebutswa. Thank you all for coming here and sharing your concerns. I know everyone is hurting, and I'm so sorry if we've been letting you down throughout these unprecedented circumstances. While we are not making exceptions to refund nonrefundable fares canceled by our Customers, I urge you to contact Customer Relations to discuss your individual situations if Southwest canceled your reservation. It's important to note that our Customer Relations Department is a different Department than 1-800-I-FLY-SWA. While Customer Relations' phone lines are not open on weekends, they respond on Facebook and Twitter 24/7/365. Thank you. Nicole Community Manager   Nicole, I called Customer Relations after speaking with customer service and was told in no way could i receive a refund.  While i appreciate that we have been given until June of 2021 to use the $1800 we have in credits, I would prefer to have the cash back in my bank account.  I asked to speak with a manager several times while speaking to the customer relations dept and was told I would have to leave them my phone number and they would call me back.  It has been four hours and still have not received a call back from a manager.  BTW, thanks for trying to help others. ... View more

"Give the airlines time to figure out how to survive."   Ditto to the airlines.. families are also trying to figure out how to survive.  Families need to be able to get their money back if they desire. ... View more

dfwskier.. Again.. i did not ask for this situation just like SW did not ask for this situation.  If a customer asks for a refund they should be allowed to receive one..or as an alternative..offer the customer up to HALF of their credit back in the form of a refund and the rest stays in their account in the form of a credit towards future flights.  At the very least there should not be ANY term limit on the length of time that a customer has to use the credit amount towards future flights.   In my situation, i have until June 30th of 2021.  While that is great, who knows if we will be able travel by then anyway? ... View more

While I can appreciate Southwest, or any other air-line, not allowing refunds for "Wanna-get-away" level (non-refundable) tickets, they should understand that during these times most people cancelling trips did not have ANY intentions of cancelling their trips when they purchased the tickets! I am in the same boat right now..nearly $1800 sitting in SW bank account that my family could certainly use for something else right now.  While I am thankful that they are extending the time that I have to use the funds toward future flights, as I explained to customer service and their customer relations dept, I have no idea if/when we will be flying again.  They should allow customers to get full refunds if they want..as this is an unprecedented event..people are not cancelling because they have a sniffle or travel conflict.  What really irritates me is that the CSR that I spoke with told me that if I would have waited until one day before my scheduled trip, I would have likely been able to get a refund!  I love that I am being punished for doing the responsible thing in cancelling my trip as soon as I found out that the event would no longer be held.. due to the current pandemic.  Not to mention that by me cancelling early, it does allow someone else to be able to use the seats if they needed. ... View more