Southwest Airlines Community

I went through the same thing recently. I had to cancel and then rebook the entire flight. After that process I saw that I lost $50 early bird fees.  I communicated by  chat to a customer rep. And she said that the policy is no refund of early bird fees. I explained but I was not even asking for a refund, simply to transfer the early bird fees from one round-trip reservation to the next. They were the exact same amount. And I also noted that these are extraordinary circumstances and asked if she would do something, she said no. I asked if I could speak to a supervisor, I was told no. I sent an email to customer relations and I explained the situation.  “I know this is not the answer you would like, however this is our policy”. They gave  1000 miles to my account. Well I thousand miles is $20. For all the good things that Southwest does I can’t believe that they would stiff me for $50 and knowing that in these times every penny counts. Very disappointed and hope they reverse the decision.  ... View more

I went through the same thing recently. I had to cancel and I lost $50. I talk about chat to a customer rep he said that’s the policy. I explained these are extraordinary circumstances can you do something she said no. I asked if I could speak to a supervisor, I was told no. I sent an email to customer relations and I said “I know this is the answer you would like however this is our policy” however we will give you 1000 miles in your account. Well I thousand miles is $20. For all the good things that Southwest does I can’t believe that they would stop me for $50 and knowing that in these times every penny counts. Very disappointed and hope they reverse it in ... View more