09-26-2020
03:18 PM
My Daughter cancelled this morning via phone and was given the points credit to use through September 2022. She did not do this prior to September 7th. She does not have to pay to extend them. The tickets were for me and my Granddaughter. I was told I would get the refund, then told no. Customer service should be consistent. Like I said I am no longer a customer of Southwest.
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09-26-2020
12:22 PM
Very disappointed with Southwest Airlines. I am very high risk due to Covid 19. I purchased tickets for a trip in March of 2020. Then Covid hit. I cancelled and rebook for October, hoping things would be better. Thay are not and cases are very high where my destination is. I called to see if I could get a refund. At first I was told yes you qualify for a refund I will be happy to process that. Then was told I could not get one due to the fact I purchased tickets with a "credit", not a credit card. So I know have travel funds I probably cannot use as they expire in May 2021. I told them my concern and they said they would be happy to extend them for 100.00 per ticket. So my now 406.00 in travel funds will be down to 206.00 which I will have until September of 2021 to use. I have to call to request the extension before they expire as it could not be done today. Needless to say I am done being a Southwest Airlines customer. I had terrible customer service. I wasnt even offered travel points and I checked and they are not eligable. My daughter called and they offered an extension until September 2022 and they converted them to travel points, as she had tickets as well. No charge to her at all. If I use the funds, which I doubt due to covid, this will be the last time I use Southwest Airlines. These are different times and it is hard for some people, especially having autoimmune disorders like myself. I was hoping they would make this right, but was very disappointed. At least my daughter got a good outcome.
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