10-03-2020
02:25 PM
10-03-2020
02:25 PM
I planned a Xmas trip across the country for just a few days for our family of 6, it is a gift/surprise for our kids. We used points for the first time and I'm regretting ever setting up the Southwest Credit Card. I had ALOT of points but to complete our travel and make the most of our time I chose the shortest flights and I spent an additional $800 on points. A few days later SW automatically changed my itinerary (twice now) and I'm traveling over 9 hours each day and that has cut our trip to just 2 days instead 3. And it's cost me over $800 out of pocket for points I never even needed had I just chosen these super long flights in the first place. I've now been on hold over an hour to speak with an agent and online there are no trips available anywhere near the times I had or need. So what do I do? Cancel our trip? So sad and I'm so disappointed a happy fun trip can not just stay as scheduled when purchased. I know COVID is always the blame when there is no explanation but don't offer flights you don't intend to keep. It feels like a bait and switch right now
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