01-29-2021
08:07 AM
01-29-2021
08:07 AM
Like many, we have A LOT of expiring travel funds that will mostly expire unused due to Covid. I'd like to suggest that Southwest take a look at allowing those with expiring travel funds to donate them to Make a Wish to help those in need of air travel. Instead of just wiping our liability off your books, use this opportunity to do good.
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01-27-2021
03:13 PM
Yes. I bought in May, rescheduling a cancelled April trip to Disney for June. Like most, it was my first global pandemic. I don't know Southwest's financial statements, but I hope they are taking this approach to survive and come out the other side. Though I think they are missing a golden opportunity to endear themselves more to their customers, instead of alienate.
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01-27-2021
12:59 PM
Thank you for the responses. It seems I used travel funds to pay for the Business select fare, so they just revert back to travel funds. Unfortunately, I also learned that the expiration of those funds is no longer September 2022, rather May of 2021, as the expiration reverts back to what the old expiration would've been. We won't be traveling again before May 2021, so looks like I'm out $1200. Just because its policy doesn't make it fair and ethical. A hard lesson in reading the fine print.
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01-27-2021
08:10 AM
I'm wondering if anyone has had a problem with a business select fare not being refundable? I used travel vouchers (received from being bumped on a prior flight) to pay for a small portion of the fare. Does that make the total fare non refundable? I was told by a southwest rep that the fare is non refundable. Still not sure why. Seems like at the very least, the portion paid that was not a voucher should be refunded. Please help
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