05-27-2021
06:10 PM
Contacted customer service to have a LUV Voucher reissued for damaged luggage on 4/24/2021. Never received an email containing new voucher info. Contacted customer service today and was told it was sent to me via email on 5/12/21. Searched in my inbox and spam but no email with new LUV Voucher. Was told to contact customer service. I thought that was who I was talking to. Searched SW site to see if I could find any more info and found this board. Back on hold with customer service to see if someone could provide more info.
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