03-24-2022
02:28 PM
It was a credit by southwest. I have been reaching out to them and one agent told me I should post here also.
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03-24-2022
02:23 PM
So it was 2, one for my wife and I. I was told they expired in March 2021, I honestly never expected them to expire.
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03-24-2022
02:18 PM
We live in the Cayman Islands and Southwest only started flying here last week. We really didn't have an easy way to travel until this month.
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03-24-2022
02:17 PM
No it was over 6 months. I wasn't aware it expire, had put it out of my mind during covid since we couldn't travel. I have reached all the customer service people I can by phone. Customer relations is a nightmare to deal with since there is no easy way to communicate. I have to wait 10 days at a time which is why I'm about a month in. They did promise to honor it, received nothing so called and was told that they lied and put in the notes they denied it. How can you say one thing and do another.
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Mainly, we have credit but i guess it expired since we couldn't travel due to our borders being closed. Now they wont honor it even though we were told all we had to do was wait for head office and they would sort us out. Which I actually thought they were until I found out the person who promised to help lied.
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03-24-2022
01:43 PM
I miss the old Southwest when they actually listened to customers and really helped. I have been trying to book our first trip since covid and have been met with endless loops, being lied to and being muted on. I am tired exhausted and even more angry than I started. I just wish someone would actually listen and not just say its not their problem.
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