Legit ADA people can have any seat they want. Well ver 50% of the people that preboard are gaming the system to some degree. Based on current policy all passengers can say they need preboard. Where would that leave us?
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Thursday
Why does this forum suggest this has been solved? It is actually getting worse.
After companion pass expires I will use another airline over this massive ignored abuse issue.
This is not my problem its SWAs!
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Thursday
Looks like SWA made the news on this one, and not in a good way.
https://www.yahoo.com/news/shady-southwest-passengers-abusing-preboarding-032234444.html
You guys need to fix this one way or another or you will lose some of your most loyal fliers, including me.
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10-06-2023
11:22 PM
I have sat in the normal line with a WW2 vet. He amazed at the people abusing pre board.
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10-05-2023
01:18 PM
2 Loves
This situation is getting much worse and will continue. Some people just love to game the system.
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10-05-2023
01:17 PM
10-05-2023
01:17 PM
The number has greatly increased and will continue just as emotional support pets did.
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10-04-2023
10:12 PM
1 Love
Hey SWA, fix the rampant pre board abuse or many of your most loyal customers will leave you.
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10-04-2023
10:08 PM
Sorry but not sorry. Pre board is being abused on a massive scale. This will have to be addressed or the airline will lose their most loyal A list and A list preferred customers. Self centered people don’t care about that I get it. I have sat in the normal boarding line with WW2 vets. They themselves were outraged at who was in preboard. Enough!
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10-04-2023
10:05 PM
I just flew last week and a woman was saving two full rows near the front for a group of people in the C boarding group. Combine this with pre board massive abuse and I am about done. I have flown this airline for over 20 years and earn companion pass and A list preferred every year but this is out of control
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05-02-2022
11:56 AM
You may be right. The part that concerns me is the gate agent manager behaved as if I was crazy to think I could do this. I said look at the exact same flight the previous week on my account but he would not have it. I did get a SWA customer service response but it avoids the issue. Here is the exact response. Note there was plenty of time, I had no checked bags, it was a domestic flight and there was plenty of room.
Dear Kieran, I regret you feel that we missed the mark in our previous email. We are dedicated to providing outstanding Customer Service, so I’m grateful that you’ve given us another chance to address your concerns. As you know, A-List or A-List Preferred Members can fly standby on an earlier flight (between the same city pairs) at no additional charge, regardless of booking method, as long as the alternate flight operates on the same-day as your originally scheduled flight and there is space available. While same-day standby is available to A-List and A-List Preferred Members traveling internationally as well as domestically, there must be enough time for our Customer Service Agents to process the change, which can take longer for international travel as we are required to remove any checked baggage when a Customer changes his/her flight. Additionally, it is important to note that, effective January 1, 2021, if an A-List or A-List Preferred Member takes advantage of their same-day standby benefit and the new flight requires any additional government taxes and fees, the Member will be asked to pay the difference. We hope this information is helpful. If you have any other questions or concerns please don’t hesitate to contact us anytime at 1-800-I-FLY-SWA (1-800-435-9792). We hope you’ll continue looking to us when your travel plans include the cities we serve—your business is important to us. Sincerely, Brayan Contreras Southwest Airlines
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04-30-2022
07:11 PM
I have been a pretty heavy traveller on SWA for over 20 years. For the past 15 years I have travelled an average of 2x/month for my work and think I am fairly aware of the policies but last week something went very wrong. I was book on a mid afternoon flight but my meetings finished early so I headed out to SNA as it is a ten minute drive in hopes of getting on the earlier flight that had empty seats. I am A-List preferred and my flight was an Anytime flight price schedule. We have always used American Express Travel with my work and I have made this type of change many many times including the previous week at the exact same airport.
I was denied my the gate agent and she could not tell me why. She brought in a supervisor and he told me because the reservation was made via a travel agency I could not make a change with them. My guess is it is very common for business travellers to use corp travel agencies and I further guess this accounts for a high percentage of A List preferred travelers. Is SWA really saying their most loyal customers are unable to hop on an earlier flight if there is room? I complained to SWA but received an email that leads me to believe a bot managed this. They did in no way addressed my root question on policy but did issue a 100$ voucher. I will be flying 3x/month now that covid has subsided and want to know if I can count on this benefit or not. I called customer service while I was being denied and they said I should be able to get on but would not talk to their own gate agent.....
Anyone run into this?
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