Southwest Airlines Community

Apparently Southwest no longer cares about their customers. My flight a couple of weeks ago meant 22 hours to fly from Orlando to Raleigh. There were delays for staff, an inoperable plane which we had to change planes for, staff to load luggage and weather updates. They gave me inaccurate information to find a hotel .  They lost my luggage. I lost a day of pay and had to go to work out of uniform.  They offered a measly $150 voucher. I filled a complaint a week ago and got a case number but no reply   ... View more

Last Friday I was supposed to fly from Orlando to Raleigh leaving at 6:30 pm changing planes in Atlanta and arriving in Raleigh at 11:20 pm.  The flight from Orlando started out 30 minutes delayed. It was then delayed while they found a flight crew, then by a maintenance malfunction. We then had to change planes. Then a delay waiting for someone to load luggage and then go weather information.  The flight arrived almost 2 1/2 hours late and I missed the flight to Raleigh. I was rescheduled for a flight leaving 23 hours later. I found an agent and let him know that a 23 hour delay was not acceptable an he said that there was nothing else available. I asked to speak to someone else and he called another agent. The other agent rerouted me to Baltimore leaving at 6:10am the next morning and after a 6 hour layover arrive in Raleigh at 3:00pm   We were told in Orlando that hotel rooms would be available. I asked and the agent gave me a voucher for the Holiday Inn Express. He told me how to go to the shuttle area and said simply to board the Holiday Inn Express shuttle. The voucher had no address or phone number. I boarded the shuttle and the driver said it was the wrong shuttle as there are several Holiday Inn Express hotels in Atlanta. I tried for an hour to call all of the Holiday Inn hotels and couldn’t find any reservation. I had to return to the airport and find an agent who had to track down and call the hotel.   I arrived at the hotel and the desk agent said that they weren’t honoring any vouchers because all of the reservations were canceled at 8:30 that evening. I told him that someone had just called and they found me a room. They turned all of the other Southwest voucher holders away.  I spent only 3 hours in the hotel as I had to return to the airport for a very early flight followed by a long delay. No restaurants were open.    I flew to Baltimore. During the long delay I went to the Southwest website because I wanted to express my dissatisfaction. The website said t call or email. I called and waited a one hour to speak to an agent, only to be told that they don’t accept complaints by phone and I would have to email it.  I was promised by the agent in Atlanta that my luggage would go on a direct flight to Raleigh and would be waiting for me. When I finally arrived in Raleigh I went to the baggage office to pick up my bag. It was lost. The agent tracked it and said that it was in Tampa. I asked how it ended up in Tampa when I was flying to Raleigh and it had a RDU tag. She had no answer. My bag arrived at 4pm the next day    Overall I had to call out of work and lose a day’s pay. The next day I had to go to work out of uniform because it was in Tampa.  This will show up on my work evaluation. I had a night with almost no sleep. I had no dinner or breakfast. I had to hire an UBER because I missed my ride.  For all of this disruption in my life Southwest gave me a measly $150 voucher. Really??? That doesn’t even cover the cost of a one way ticket.  The next time I may consider other airlines or driving.  An 8 hour drive or a 22 hour flight on Southwest?  Go figure. ... View more

Today I tried to check in to my flight at 1:00pm, 24 hours before my flight. I received a message that I was no ticketed. This created much anxiety as I did have a conformation. The message said to call customer service. I called customer service and had to spend one hour and 45 minutes on hold with a phone in my ear before anyone from customer service would talk to me. There was no call back option. I was then told that there was a software problem and that I would have to check it when I arrived at the airport. I asked about boarding status and I was told that everyone would have to do the same so it wouldn’t matter. T tried the check in at 9:00pm and it checked me in giving me a high B status and a C for my connecting flight. I was lied to and no effort was made to let me know that they reinstated the check in system. TERRIBLE CUSTOMER SERVICE! ... View more