02-10-2023
07:33 AM
I am waiting for a reimbursement not a refund.......suggesting patience after SW cancelled our flights, made us incur expenses to get home, tell us how to apply for reimbursement (which we did over a month ago) and announce to customers we will make things right and then send us an email saying"If you have other outstanding requests, we will address them expeditiously." ................ SW needs to do what they said they will do! Ridiculous!!!!!
claim #62731677
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02-09-2023
05:44 PM
Cancelled Flight 595 December 28, 2022 Confirmation 2P3AOD
Submitted receipts and detailed letter Jan 2, 2023.....received request Jan 27, 2023 to resubmit....called SW and was given second claim number and told they had everything and I did not need to resubmit.....now Feb 9, 2023....called twice for update.....told everything is being ELEVATED to customer service. Not responding is worse than saying sorry but we will reimburse you and then put on continually waiting....COO said today to Congress today "most reimbursements" complete .....used to LOVE Southwest......bitter taste now!
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