02-24-2023
01:59 PM
02-24-2023
01:59 PM
So I originally had two people on one reservation and just broke out the two into individual reservations. With that, I didn't make any changes to the flights itself.
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02-24-2023
01:40 PM
02-24-2023
01:40 PM
Hi All,
I'm wondering is anyone else is experiencing any issues with the southwest support team. To give some background, I applied for the promotional companion pass offer that was issued back in September of last year where if you fly during a certain timeframe, you will receive a promotional companion pass from 1/4 - 3/4 2023. I met all of the criteria to obtain this promotion however, had to make a slight adjustment to the flight where I confirmed with the agent that it wouldn't affect the promotion and she confirmed.
So I opened a case with support back on January 7th with no response, escalated the case on Jan 25, escalated again on Feb 6 and escalated again on Feb 23 but still haven't received a call back and now the promotion period is about to end. It has been an extremely frustrating experience where nobody is able to give me a clear answer of when I would receive a call back giving responses "I will escalate this and someone will call you back". There also is no team or individual who I can be transferred to who can actually give me a status or any information and being left in the dark has been making my patience run very thin. I love flying Southwest but this support has been quite subpar. Please let me know if anyone else is experiencing similar issues.
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