Southwest Airlines Community

So.  I became an RN in 2009 and got a job as a pediatric RN .  I then had to relocate for the wife/kids to another state.  I loved where I grew up and the hospital I did my training at and worked for years.     I have been traveling every week to that hospital to work my shifts then fly back home to spend time with my family. I have been doing this since 2011.  over 12 years how.  That is 52 flights a year.  Obviously I have had my A list with southwest.     Recently my hospital has been going through tough financial times.  They have forced the nurses to not come in work and we have to use PTO to cover our shifts.  I have none as I have had 2 bouts of surgeries, and 1 recently where all my PTO is gone.Recently it has become a point where we now are forced to stay home half our shifts, so I only work 3 of the 6 days im scheduled.  I used to work thursday through tuesday.  I fly in on thursday morning and start working 7pm.  then I fly home on wednesday morning.   Well I now work on friday this week , then sunday, the tuesday.  I have always purchased all my flights months in advance as my schedule has never changed.   I tried to change my flight when I got the info that Im no longer going to be working thursday . however.... it is now 261 dollars to change my flight just 1 day.    "Customer service agents" are unwilling to help me out with a no cost change in flight days.  This is an abysmal service.     12+ years of loyalty.  A list. 52 to flights purchased each year and I cant get a simple flight changed from thursday to friday this week?   I am sad beyond belief.  And anytime someone has asked me who they should fly for their vacation I have always point to southwest.   Something needs to change. ... View more