Quick flight from OC to Oakland.
My one piece of carryon luggage was stowed in overhead bin in front of my seat.
upon arrival in Oakland, we all stood to gather our bags.
someone grabbed my bag.
my phone number and last name on SWA tag attached to handle.
reported to gate agent and she made announcement to entire airport that passengers should check that they had correct bag from that particular flight.
Checked in with onsite Customer Service and Baggage Claim—because it was not a checked bag the response from SWA was sympathetic but there was no policy in place. I reached out to SWA lost and found and filed a report, filed a police report with Oakland PD—now just in limbo. It is extremely frustrating especially after hearing of targeted luggage theft at San Jose airport—it has been 4 days and still no bag—the SWA reps I have been dealing with have been great, but they have no resolution to someone grabbing the bag —not sure what to do now—-
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