3 weeks ago
3 weeks ago
The error would have made sense if I had actually USED the bad word in the error message, in my message.
But nowhere in my message was the work "ess tee r oh kee ee" used.
Hope the IT folks get this, since it really looks like an AI hallucination.
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So there was my post, and the error details I had in my message. That was flagged first as:
You used a bad word, st*, in the body of your post. Please clean up the body before posting.
Then was flagged as SPAM.
Not sure what is going on? Is the AI hallucinating?
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Flight departing on 4/9, tried to purchase upgraded position, I was charged but no upgraded position! Then again today, for flight departing tomorrow, tried to purchase and again got an error!
I checked in on the app, then went to the website on a pc to purchase, and got the below error. The error last week was THIS FLIGHT HAS ALREADY DEPARTED AND IS INELIGIBLE... this on April 8 for an April 9 flight.
Two Reps on phone, folks at counter, and at gate all could not resolve the issue.
Anyone else having issues?
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Error Code: 40063235204/11/2024 - 09:18:07
Incident Identifier: 0.d63a2f17.1712848684.2c9687b : afde6abc-0b3a-4926-9f13-06e3ffd33a5c
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3 weeks ago
3 weeks ago
Just tried to post it again, and it posted, but then it was marked as SPAM. my message is just asking a question, and I reference the error details I get. Is there a restriction on posting error message and details?
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3 weeks ago
3 weeks ago
I am trying to post a message about upgrading boarding, and get the error :
You used a bad word, ess tee r ooh kay ee - epelling this out since I cannot quote the error message!, in the body of your post. Please clean up the body before posting.
I have checked multiple times and there are no bad words, and not the word that is in the in the message at all.
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11-15-2023
03:08 PM
11-15-2023
03:08 PM
But I DO see the Earn up to 4000 bonus points when you spend with rapid rewards points on *both* the webpage on my PC and the APP on my phone .....
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11-15-2023
03:03 PM
11-15-2023
03:03 PM
Today, again seeing different promotions on the webpage on my PC and on the APP on my phone.
For example, seeing Earn 3X. Companion Pass qualidying points on the APP but not on the webpage.
Seeing The More The Merrrier, 10x total points on the APP but not on the webpage.
Earn 25% bonus on the RR card, seeing this on the APP but not on the webpage.
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09-26-2023
05:59 PM
09-26-2023
05:59 PM
I see some promotions on the website when I view it on my phone, and different ones when I am on my PC, Logged in both times. Is this a known issue? How do I get to see all the promotions no matter where I am viewing it? for the phone, this is not on the app, but on a browser. and, I just checked, I see yet something different on the app on my phone!
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