On a recent trip to Hawaii and back, I was not receiving TSA pre-check. TSA was helpful when I called, but asked me to check first with Southwest. (I see from other threads that Southwest software may be having distinct problems recognizing KTNs.)
First, I got help from Alison during check-in at RDU early on Sept 12. Not only did she check one bag from RDU through to Honolulu (my flights were RDU to Nashville, then Nashville to Honolulu), she invited a less-experienced agent to learn how to do that. Then Alison tackled the KTN conundrum, and got my TSA pre-check activated through to Honolulu. The problems were some combo of how my name is rendered in my TSA record and in my Southwest account, and a typo I introduced in my TKN when making the reservations.
Returning via Honolulu on 9/21, I got help from Shannon Correa to get pre-check on my next 2 flights. (This was a complicated trip!) Finally, Audrey helped me out via phone on Sept 24 for the last segment of my travels.
I wish I hadn't had the difficulties I did getting TSA pre-check for boarding Southwest flights, but I very much appreciate the skill and good humor that all three of these Southwest employees demonstrated on my behalf. Mahalo!
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