Sharing yet another example of blatant disregard of the preboarding process. Your rules and regs state preboarding passengers need assistance on AND off the plane. This gentleman clearly did not have any physical limitations whatsoever. His wife audibly stated that "they shouldn't be doing this". The flight attendant on this flight was even perturbed and told me directly that she has friends who stopped flying SWA and stopped closed their SWA credit card b/c of this. The extra time boarding b/t A and B groups are where the vast majority of these passengers should be boarding and even then they are likely not needing any extra time. Why won't you simply enforce the rules on your site as written? It does not take a trained eye to identify those that do not qualify for preboarding.
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