I'm flying for the first time with a 4-month old and when I called SW to confirm dimensions and car seat requirements, the agent said that only convertible car seats are allowed (ie - the car seat must be able to face forward and backward).
When I questioned this information as it doesn't align with regulations for the age/weight of my child to be in a forward-facing car seat, she waivered but stuck to what she originally said.
I have an infant car seat and SW's website says "children under 20lbs should face the rear" so why would they require infants to be in a car seat with the ability to face forward? Can anybody verify the agent's statement? I can find nothing either way on their website or the forum.
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