03-29-2024
01:45 PM
03-29-2024
01:45 PM
Purchased Wi-Fi in flight from CHI to DEN Started support with the AI chat, after 10 minutes of begging for a real person, the real person CANT help me. Sends me a link to email customer service, 30 minutes later I receive an email to call them LOL, why couldnt that be in the chat.
Called the number and they tell me they CANT help me either, I have to wait 3 days for them to contact me, as it is a 3rd party.
It really floors me that what must be an EXTREMELY common NEED by business clients that there is not something a LOT more conveinent in place. The APP said it sent my receipt, I never received an email or any other documentation on the purchase. So 2.5 hours of my day and then now 3 days to wait!!! AND TO DRYLY PASS ME AROUND THE SUPPORT TEAM ONLY TO FIND THAT THERE IS NO HELP THAT ANY OF THEM CAN PORVIDE AT ALL!!!!!!!!!!!!
REALLY!!!!!!! Disney's Goofy running the show over there or what?
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