Southwest Airlines Community

I hope it is.  But see the comment below from bballflyer, who I believe has identified the real issue affecting me: On a January 3, 2024 statement, Southwest won't count spending from December, only January 1-3.  Based on his/her experience this January, it is NOT the case that "Southwest has no idea what you're spending with Chase".  It appears they have full visibility on the spending by date. ... View more

Now THAT makes sense for my situation.  I had a statement period ending January 3 where I assumed they would count all the spending on that monthly statement. If they only counted spending for January 1-3, that would account for the $10,000 gap that I've seen.  Thanks!   Hmm ... I wonder if they will count December 2024 spending that appears on a January 3, 2025 statement towards A-List in 2024? Overall, I believe Southwest says that you only earn points from spending when a statement period closes, and that's what I've always seen in my Southwest account. ... View more

I'm afraid it's the other way around:  Chase has no idea what Southwest is doing with "Tier Qualifying Points". Chase monthly statements do break out "Southwest purchases" and other subcategories where Chase (not Southwest) is offering 2X or 3X points (such as "restaurants" in some periods), but the statements show nothing about Tier Qualifying Points.   I have two other theories about the missing TQPs: One is that (hopefully) TQPs from my last statement closing date (April 3) aren't yet computed and shown on Southwest.com (today April 7).  The other theory is that (NOT hopefully) every month Southwest *discards* any spending above the next $5,000 threshold, and doesn't carry those dollars/points over to the next month. That would be a very unfriendly practice, but it could explain the discrepancy. ... View more

This is a good question, but I went back through all my YTD credit card statements, and "adjusted out" 2x and 3x points earned and anniversary bonus points, which just reduces the total from 102,896 dollars to 97,601 dollars.  So 97,601 / 5000 = 19.52 and I should have at least 19 * 1500 = 28,500 tier qualifying points. But I don't -- I have 25,500.  That gap represents $10,000 of real spending -- hard to miss, and I'd like an explanation from Southwest. But AFAIK there's no Live Chat on Southwest.com, correct? ... View more