3 weeks ago
3 weeks ago
I am so frustrated with SWA hotels. I booked 2 rooms specifically, Cottages with 2 queen beds as a non-refundable because I know that I won't need to cancel because that is the hotel and the dates that I will be travelling. I need a total of 4 beds (hence 2 cottages with 2 queen beds). Unbeknown to me, I checked my confirmation and the confirmation show me 2 premium king bed and it's not even cottages. It's inside the hotel. I called the concierge but they were not help. All they said was the relevant team confirmed there were no system issue when I booked the rooms. I even show them several screen shots and also a video if I select the cottages with 2 queen beds the price matches my charge amount and then I select the premium king, the price was totally different. And yet, they said I booked premium king. I was on the phone with them for over 1.5 hours. The last thing they offer me was that they could cancel my reservations but there is no guaranteed that I will get that amount back...I paid over $5500 for those bookings!!! I am beyong frustrated at this point. The only reason why I booked with SWA hotels for the points to build up for the companion pass. If I booked straight with the hotel it would have been cheaper.
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