I called your customer service number for group travel looking for roundtrip tickets between Cleveland and Austin. I was booking for 20 people. I was told that the return flight information would not be available until June 1st but I was welcome to purchase 20 tickets to Austin. The cost one way was at the low price of $229 versus the internet one way price of $114. I was also informed that the group price was already discounted 10%. I could not believe that the agent expected me to book 20 seats at double the cost and no return flight. What customer in their right mind would do that? We have been tempted to book at other airlines but we were hoping to fly Southwest. She also informed me that the return flight would not be able to be booked until June 1st. I welcome any response you may have and am also forwarding a copy of this message to your company CEO. Thank you for your time.
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