I echo the comments that others have made. Revisions to the Rapid Rewards program make it less attractive now than comparable airlines' rewards programs. Reduction in flight schedules makes it difficult to find any convenient flights. Example - Seattle to Boise flights cancelled starting January. Flight coupons without expiration dates are now expiring?? ( I flew over 100 SW flights in a two year span a couple of years ago so have plenty of drink coupons left over which are now worthless) Free tickets almost impossible to use now due to blackout dates (try using one and you'll see). I'll be looking at other options when I fly in the future (which I still do quite regularly).
Good luck retaining your high customer satisfaction score in the future.
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