TERRIBLE EXPERIENCE! Absolute worst ever. Stuck in Denver. Two consecutive days of cancellations. I'm "A List Preferred" yet have received little to no help in getting a plan for me to actually make it home to San Diego. Unbelievable. I travel every week on Southwest but that is stopping today. And just so it's not all blamed on this weeks operational issues - I had the same cancellation problem two weeks ago so this outage isn't the only reason Southwest strands it's customers. And just two weeks before that, I experienced a mid-flight diversion to Phoenix as we were experiencing a fuel leak at 37,000 feet. So I've just booked my flight home this morning on United. Every company has problems - even outages. It's how they are handled down the individual customer that makes the difference Southwest. Lost all my "LUV" and plan to tell everyone about my experience. UNITED HERE I COME!
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