Southwest Airlines Community

Thanks Lindsey, but I did what you suggested, and Customer Service apologized that the current training and instruction is for Customer Service agents to NOT assist customers in ascertaining immediate eligibility (due to qualifying December activity).  Her recommendation is that I wait it out, and learn if SW determines if I qualified for a 2017 Companion Pass from December activity several weeks from now.   Seems to me it shouldn’t be difficult for SW to make that call now (as you suggested)...... and in the meantime I cannot make use of the perk. ... View more

Wait! I take it back.  It's unresolved because I received a couple of those hoax emails from SW first saying Congrats!, then explaining they made an error.  Probably won't know if I qualified for a few weeks. ... View more

Snappy, the following is posted in another thread (by someone else), but seems to explain that "posting" date and "earned" date are different, and therefore you can earn points in December even though your statement comes out in Jan.:   Dear Justin, Thank you for contacting us about qualifying for a Rapid Rewards Companion Pass. As you already know, to earn a Companion Pass, a Member must fly 100 qualifying one-way flights or earn 110,000 Qualifying Points within one calendar year. Qualifying Points earned from one of our Partners count toward Companion Pass qualification for the year in which they are posted to the account. However, if the points were earned in 2016, then they will count towards 2017 requalification, regardless of when the points are posted to the account. ... View more

Yes!  Just learned today. ... View more

That's great news Justin!  Thanks for posting. Customer Service made the distinction between earning points and posting them.  If you posted a valid SW Customer Service response, the only reasonable way to interpret it is that you can earn points in 2016 that count toward requalification, even though you won't see them posted until 2017.  That saves me too! ... View more