Hello @LindseyD, Hopefully you guys make good on this, because honestly it feels as if Southwest gave me (and others!) the big middle finger then laughed about it... then sheepishly tried to sweep it under the rug. As others have posted here, I'm a nearly 20 year RR member, and would hate to have to start looking at other carriers first because of an incident like this. Thanks, -Mike
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01-04-2017
11:56 AM
I just received an email with the subject "Congrats! You earned Companion Pass" with HTML embedded images, a snapshot of my Rapid Rewards number and points. Yet when I click the embedded link: Pick a friend, any friend Or a family member! Choose your Companion and make their year. Get started > I go to my account on southwest.com and I can't add a companion because it says I do not yet qualify. Is anyone else having this problem?
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01-04-2017
11:51 AM
Is your address on file up to date? I only received half the amount of tickets I should have received, so I don't know if they are reducing the number they give out?
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