Thank you for contacting us about your Rapid Rewards account. We appreciate the opportunity to review the account activity with our Business Integrity team. We take the security of our Members’ Rapid Rewards accounts seriously, and we protect our Members from fraudulent activity by fortifying your data against a breach. To partner with those technology safeguards, we also require Members to enter a password prior to accessing any of their account information on southwest.com. We encourage you to use a strong password and highly recommend that you do not use your Rapid Rewards account password for any other online accounts. Please know that our Rapid Rewards terms and conditions specifically state, “Southwest Airlines is not responsible for unauthorized access to a Member's Account and will not replace stolen points or awards.” The order of two $50 gift cards for Walmart were delivered to your address and notification was sent to this email address. Based on this information, we are unable to confirm fraud has occurred on your account. Please email us if you have additional information. At this time, those points are not eligible for reinstatement. Login to your account, validate that all of your contact information is correct and change your password if you haven’t done so already. We truly value your patronage of Southwest Airlines as well as your participation in Rapid Rewards. We look forward to our next opportunity to welcome you onboard! Thank you again for reaching out to us. Please know that we value your business, and we look forward to seeing you on a Southwest flight soon.
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I called 1-855-234-4654 for assistance with my stolen 40000 points and was not given any help other than to email southwest with all of the imformation and wait for a reply. This is theft and the address where the $400 of amazon gift cards was sent is in my address history on the account. There is no multi-factor authentication on your website.
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I wanted to let all Southwest card members know that your reward points are not secure. A person hacked into my account, changed my email and address, neither of which I was notified of, and ordered $400 of Amazon gift cards. By changing the email I was not notified of the purchase. By changing the address the gift cards were shipped to them. I have notified Southwest via email and am waiting for their reply. The Southwest credit card is through Chase, but they do not administer the Rapid Rewards/More Rewards program. Southwest does not have the level of security as a credit card company. I am canceling my Southwest card because of this because if the rewards website can be easily hacked you can loose your points at any time.
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