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Southwest Airlines Community

Formal complaint

New Arrival

Does anyone know how to make a formal complaint in writing?  I have searched the website and unable to find a link.  I had the worst experience ever in New Orleans at southwest terminal.  

13 REPLIES 13
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Re: Formal complaint

Active Member
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Re: Formal complaint

Top Contributor
Solution

Sorry to hear that you had a bad experience.

 

You can contact the airline in writing via one of the methods listed on the top left of the contact us web page: twitter, e-mail or snail mail.

 

If you choose twitter, don't provide personal information until you receive a DM from the company.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US

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Re: Formal complaint

Active Member

@dfwskier wrote:

Sorry to hear that you had a bad experience.

 

You can contact the airline in writing via one of the methods listed on the top left of the contact us web page: twitter, e-mail or snail mail.

 

If you choose twitter, don't provide personal information until you receive a DM from the company.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US


Thanks for posting a duplicate link just to increase your post count.

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Re: Formal complaint

Rising Star

@spacecoastbill wrote:

@dfwskier wrote:

Sorry to hear that you had a bad experience.

 

You can contact the airline in writing via one of the methods listed on the top left of the contact us web page: twitter, e-mail or snail mail.

 

If you choose twitter, don't provide personal information until you receive a DM from the company.

 

https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US


Thanks for posting a duplicate link just to increase your post count.


You do realize he posted 2min after you so he was probably typing his reply as you posted yours and therefore he would not see your post until he posted his and I'm am pretty sure he doesn't care that much about posts count he is just here to help others 

 

Blake

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Re: Formal complaint

Active Member

Yea, OK.

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Re: Formal complaint

Rising Star

Again @spacecoastbill, no need for the attitude, we're all trying to help each other here. 

 

--TheMiddleSeat

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Re: Formal complaint

Active Member

@TheMiddleSeat wrote:

Again @spacecoastbill, no need for the attitude, we're all trying to help each other here. 

 

--TheMiddleSeat


No need for your attitude.  He got the help he needs.  Get over it.

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Re: Formal complaint

Rising Star

@spacecoastbill wrote:

@TheMiddleSeat wrote:

Again @spacecoastbill, no need for the attitude, we're all trying to help each other here. 

 

--TheMiddleSeat


No need for your attitude.  He got the help he needs.  Get over it.



Feel free to review the Community Guidelines

 

Thanks for contributing to the community!

Blake  

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Re: Formal complaint

Active Member

@bec102896 wrote:

@spacecoastbill wrote:

@TheMiddleSeat wrote:

Again @spacecoastbill, no need for the attitude, we're all trying to help each other here. 

 

--TheMiddleSeat


No need for your attitude.  He got the help he needs.  Get over it.



Feel free to review the Community Guidelines

 

Thanks for contributing to the community!

Blake  


Really?  You became some kind of super moderator?  Looks like you are a member here, just like everyone else.  You just violated the community guidelines yourself.