@ksarconi wrote: The $200 off my ticket price appeared as I was about to purchase my ticket and BEFORE I opened the screen with information about the card. It showed $200 being deducted from the ticket price from that particular flight, not sometime in the future after spending some amount of money and paying an annual fee. It gave the impression that the $200 would be applied immediately. Sounds like this ad at the bottom of the checkout page which also clearly states you pay the full price up front, then get a credit.   --TheMiddleSeat ... View more

"Download Pending" on Android is an issue related to your Google Play Store app.  I have seen this when the app you are trying to install is a larger one and the download will wait until you are connected to Wifi.  I don't know if that's the case here, but it's worth looking for the setting that allows you to download larger files over cellular connection.  The Play Store app could also need to be updated.  In summary, this isn't an issue with the Southwest app and googling "Download Pending Android" will have some other suggestions if the above doesn't work for you.   --TheMiddleSeat ... View more

Non-stop flights are typically the preferred option and that combined with the upcoming travel seasons of winter activities, spring break, and summer vacation leads to high demand. Add in other factors such as rising oil prices and you've got a good recipe for higher fares.  Check out the low fare calendar if you have some flexibility in your schedule, often one day of the week can be substantially cheaper than another.   Low fare calendar: https://www.southwest.com/air/low-fare-calendar/   --TheMiddleSeat ... View more

I use the FlightView and Flightradar24 apps to track my flights and I too like to know where the plane is coming from and if it is on time. Unfortunately, this information is not usually available in the app until the same day or perhaps the night before. Without clear data, one trick is to search for your flight number and then see if there are earlier legs with the same flight number. Most of the time, not always, if the flight number is the same then the plane is the same.  Another idea is to look at historical information. If the flight had the same departure time it might have the same itinerary. If that still doesn't work you can match up flights looking at the assigned gates for incoming flights to your expected departure gate, but this information is highly unreliable and pretty last minute.   In your specific inquiry, I believe you are referring to flight 1452 from LAX to SJC, departing at 11:10am.  There are no other flights on Tuesday with flight number 1452 so relying on flight number doesn't work. However, flight 1452 had the same 11:10am departure time today so looking at the data for that plane we see it started the day in SJC as flight number 1451, went to LAS, and then to LAX. It's possible that it will have the same route on Tuesday.     The BIG disclaimer here is that even if weather or other problem affected the plane that is expected to fly your route, Southwest could swap planes in LAX or somewhere else. When you go from having a big delay to suddenly being on time, that usually means your plane was swapped, leaving a different flight to wait for the incoming plane. Moral of the story... You can't rely 100% on delay information.   Hope that helps,  --TheMiddleSeat ... View more

You could have certainly canceled the flight and requested a cash refund because of the delay, but it's unclear how you would have gotten to your destination. Southwest attempted to acknowledge the pain they were imposing on you and offered a voucher as an apology. Seems better than offering nothing? As you mentioned, a LUV voucher is treated like cash and cannot be combined with points to purchase a flight. Also, it's worth mentioning again that purchasing points is never intended to be a method to pay for an entire flight and should only be done when you need just a few more points to top off your existing points balance enough to purchase a flight.   If you don't want the LUV voucher I'm sure you could find someone who would appreciate the gift.   --TheMiddleSeat ... View more

I'm trying to understand how long you were actually sitting in each location, but it sounds like it wasn't enough time to allow everyone off then back on. Yes, frustrating that you got rerouted and delayed without being able to get food, but as you were essentially continuously on the move I don't see where any compensation is justified.   I would make a suggestion that you could have possibly handled your request for food a bit differently as the crew probably laughed off your request for them to buy you food. Why should an employee buy you a meal? It's not like Southwest would magically reimburse them. Things might have turned out differently though if you had pulled out some cash and politely asked for someone to grab you something, and thrown in "feel free to use the change to get something for yourself".   --TheMiddleSeat ... View more

Sí, no más vuelos a la Ciudad de México después del 30 de marzo.   --TheMiddleSeat --Asiento del Medio  ... View more

When you say you "lost the fare" I'm guessing you were actually quoted the Child Fare which is basically just a slightly discounted Anytime fare and i s most certainly more expensive than a Wanna Get Away fare that you could purchase for any passenger, regardless of age. As @elijahbrantley said you can purchase a Wanna Get Away fare for a minor online if you provide information about the accompanying adult's reservation. It's unfortunate this wasn't explained to you, but if you asked for a child's fare that's probably what you were quoted.   --TheMiddleSeat ... View more

The advertisement clearly states the $200 is a "statement credit after first purchase" and then clicking on more details has the following information: "Earn a $200 statement credit after your first purchase, which will post on the same statement if you make your first purchase today"   --TheMiddleSeat ... View more

I saw you tagged @KelbyTansey in your post, but don't know if tagging notifies her like actually including her name in the post. Hopefully now she will notice your post and be able to assist like she has with other former employees.   --TheMiddleSeat ... View more

You will be need to book the one points flight separately from the others. I would actually suggest you make 3 bookings: -4 one way flights to the destination paid with cash -3 one way flights returning, paid with cash -1 one way flight returning, using RR points (this should be one of the adult's tickets)    Making 3 separate reservations is a bit more work, but doing this gives you the greatest flexibility to make changes and take advantage of any price drops. Prices are the same if you book one way or roundtrip.     --TheMiddleSeat Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question! ... View more

@KelbyTansey can you help here as you have done in the past?   --TheMiddleSeat ... View more

I doubt that number is given out to the public. What would you need that number for versus Southwest customer service?    --TheMiddleSeat ... View more

Here's the post I was referring to: https://www.southwestaircommunity.com/t5/Rapid-Rewards/Hotel-Bonus-Points-amp-Companion-Pass/m-p/85248/highlight/true#M4309   --TheMiddleSeat ... View more

Another traveler reported last month that the hotel points no longer count towards Companion Pass. You (unfortunately) appear to be confirming that. Sorry, but it's good to have this confirmed.   --TheMiddleSeat ... View more

@kcc wrote: SW wants to blame everything on Chase, which I believe is invalid. SW has PARTNERED with Chase and should share responsibility with their partner While you have the right to be frustrated, Southwest is correct in telling you this is not their repsonsibility, nor should Southwest be blamed for any of these issues.  Southwest has no control/influence/decision in where cards are mailed, who pays an annual fee, what the bonuses are, etc.  Southwest is paid by Chase to issue benefits such as RR points and Companion Pass, and Southwest issues them after Chase pays.  Yelling at Southwest is not going to help you at all.   --TheMiddleSeat ... View more

Same error if you try the standard home page instead?  http://www.southwest.com I've seen similar errors when accessing an old/cached link so starting with the home page might be a good start.   --TheMiddleSeat ... View more