Additionally, you don't have to use all of the credit on one flight. If the November flight you book is less than the May flight was you can use the remaining credit for another flight before May 2020. Conversely, if the November flight is more expensive and you need to make a cash payment in addition to using the travel funds, the additional cash value you add will have the same May 2020 expiration date. All flights do have to be for the same passenger(s) that was booked on the original purchase. --TheMiddleSeat
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It appears you booked a new flight at the last minute and because of that received a C boarding position. That's certainly frustrating, but I'm not sure what anyone could have done for you at that point. The system assigns the best available boarding position so all the boarding positions ahead of you had already been assigned to someone so it would not have been possible to assign one to you. The only possibility would have been to request an early boarding position in the A1-A15 range but those too could have been sold out. Am I understanding the situation correctly? Additionally, if you want to file a complaint with Southwest you should use one of methods listed under Contact Us on southwest.com, this Community is a customer to customer forum and not setup to handle customer service issues. --TheMiddleSeat
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There are several benefits that come with buying Business Select fares including refundability, additional Rapid Rewards point earnings, a free drink, and early boarding, BUT If you're paying a bunch of extra money for Business Select fares just for early boarding then you're definitely not doing things right. That would be like buying Business Select just for the free drink. Buy a Wanna Get Away fare and then buy early boarding for $40 at the gate and you'll be less inclined to scream about paying more when a group of preboarders gets in front of you. It also helps to remember while a small group of people may board ahead of you, you're still ahead of the mass of people in A16-C60. --TheMiddleSeat
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@fredtufts you should remove or edit your post immediately as it contains personal information about your reservation. Do not post confirmation numbers and other personal details. As you are getting resends of confirmations and other emails I suspect it's not a Southwest issue, but I don't believe anyone on this forum can assist you any more. --TheMiddleSeat
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When making the Hertz reservation through southwest.com there is a "Hertz Member Number" field in the "Who's Driving?" section of the checkout. I can't speak from experience, but that should take care of it. I'd verify the reservation is associated with your account by going to hertz.com and logging in there and hopefully gold status is shown on the reservation. If not, then a call to Hertz would probably be required. Give it a try and let us know how it goes. --TheMiddleSeat
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I don't think you have anything to worry about. Unlike Newark, Southwest doesn't have service in other nearby airports in the Seattle area. Regarding Paine, I remember seeing something about the decision to focus on other locations, including SEA. It didn't make sense to have just a few flights at Paine when they can have a much more meaningful presence at SEA and other existing airports. --TheMiddleSeat
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I don't work for Southwest so I don't know exactly how they handle these things, but it seems like something you could contact HR about to see if there is a process to review requests outside of the usual schedule. Good luck and congratulations! --TheMiddleSeat
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Just a customer, and no. --TheMiddleSeat
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Interesting idea, although I would never choose that option. Just FYI, drink coupons are currently sent out after 10 flights. I assume you were referring to roundtrips which would be 5. A bit of a sidenote, I think it's debatable how much the Companion Pass program actually costs Southwest. Sure there's revenue lost IF the companion would have purchased a ticket, but I know sometimes the companion only goes because it's free so it's not actual revenue lost, but ultimately it doesn't cost Southwest to stick a passenger in a seat that otherwise would be empty (minimal additional labor for the occasional bag checked by a companion?). Sure there are also times when flights sell out with companion on board and additional revenue is lost. Passing out free booze does actually cost Southwest for each bottle. Again, interesting idea, thanks for sharing, --TheMiddleSeat
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@KiwisMom99 I quickly checked American, Delta, United, and Frontier and only Frontier allowed one small pepper spray container in a checked bag. Seems like Southwest's rules are pretty standard for the industry. --TheMiddleSeat
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08-10-2019
11:03 PM
08-10-2019
11:03 PM
When you checked for non-stops in July did you look at every day of the week? I don't know what the schedule was in July, but currently there's only a Saturday non-stop and could easily be missed if you were only looking at certain days of the week. Additional days of the week are added in early October and then even more in November. It's obviously a seasonal non-stop service and based on the higher demand for service in the winter months. There just might not be enough demand to warrant non-stop service every month of the year. --TheMiddleSeat
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That sounds pretty awful, but this Community focuses on traveling with Southwest Airlines. Perhaps you booked hotel through the Southwest website? You can also leave a review on that portion of the site and on other online travel sites so people looking for a hotel might see it. Southwest does not endorse any hotel so posting here isn't very beneficial. --TheMiddleSeat
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08-09-2019
09:09 AM
08-09-2019
09:09 AM
@RandyBonnette The confirmation email you should have received when you made the reservation will have the names of the passengers. You could use that to verify the spelling. --TheMiddleSeat
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08-08-2019
07:08 PM
08-08-2019
07:08 PM
@justonequestion wrote: Thank you so much! I was looking at the Batteries section of the webapge. :p Lol, that would be waaaay too logical. Have a good flight and enjoy the conference. --TheMiddleSeat
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You are correct that 100 watt-hours is the TSA limit for maximum lithium ion battery size allowed in a checked bag. Southwest allows for no more than 2 batteries between 100 and 160 watt-hours to be carried on. Here's the link and policy: https://www.southwest.com/html/customer-service/baggage/special-luggage-pol.html Click on Portable Electronic Devices "If the lithium-ion cells or batteries exceed 100 watt-hours, only 2 cells or batteries not exceeding 160 watt-hours each are permitted. Cells or batteries that exceed the 160 watt-hour limit are not allowed as checked or carryon baggage." Your single 150 watt-hours battery is acceptable for carry-on. --TheMiddleSeat
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08-08-2019
01:51 PM
08-08-2019
01:51 PM
Care to share what happened? --TheMiddleSeat
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Lots of discussion about the schedule release delays over on this thread Mostly related to the Max grounding and potential recertification. --TheMiddleSeat
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I'm not sure where @SWDigits comment went, but he indicated there were lots of storms in the DC area yesterday. This cancelation does appear to be a result of that as the plane that was scheduled to fly ATL-AUS instead went ATL-DCA this morning. The "didn't sell enough tickets" reason makes sense in a traditional hub and spoke situation, but makes no sense with Southwest as the plane can't just not go without affecting the 5+ stops it is scheduled to make the rest of the day. When bad weather or mechanical issues screw things up there is a ripple affect and unfortunately you were impacted by one of those ripples. --TheMiddleSeat
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Southwest believed that you couldn't actually fly the second flight given that they believed you would be in San Francisco still and canceled the second flight as is their stated policy. Others have reported calling and having success getting the cancelled flights reinstated, you too should have had success with that. Alternatively, it is still possible to purchase a flight for today from HNL to KOA for $39 so even if reinstatement didn't happen a replacement ticket could easily be purchased at a good price, using the refund given to you for the cancelation of the original flight. I fail to see how travel plans were "ruined". Perhaps Southwest caused a little unnecessary panic, but nothing that could not easily and quickly be resolved. --TheMiddleSeat
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Ugh, that's no fun. As frustrating as it may be, filing the report is the best way to get a lost item back. As long as you provided as much information as possible there's nothing else to do now besides wait. Items do get returned so don't lose hope yet, but it can take some time to be processed. Good luck! --TheMiddleSeat
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There was a sign up bonus for residents of Hawaii, but that ended. If you were eligible hopefully you found the link before the promotion ended. I'm not aware of any current sign up bonuses. --TheMiddleSeat
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As the Surface is a Windows laptop I believe you would be better off using the full Southwest website, www.southwest.com. Is there specific functionality in the app that you are looking for? --TheMiddleSeat
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Have you had experience with any particular one? Perhaps you could share a brief review, especially if you have experience traveling with it on Southwest. --TheMiddleSeat
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08-07-2019
01:03 PM
08-07-2019
01:03 PM
Great idea! How about it @GloriaL? --TheMiddleSeat
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08-07-2019
01:01 PM
08-07-2019
01:01 PM
All very good points and your generosity is incredible. Also remember that if you purchase a flight with points for someone else and they cancel the reservation, points are returned to your account. You can also get points refunded to your account if the price of a flight drops after the reservation is originally made. If you transferred points they would be refunded to the person who received the transfer. Southwest does occasionally offer programs where you can can donate your RR points to a specific charity through Southwest, I've seen it happen after hurricanes and such, but what you're doing allows you to pick the charity and help specific causes. --TheMiddleSeat
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08-07-2019
12:53 PM
08-07-2019
12:53 PM
I don't have a definitive answer, but I suspect it would not count as you are not changing the name of the companion. This sounds like a great question to ask via the Chat function within the Southwest app as you would already be logged into the account and authenticated and they can quickly make the edit. Please reply when you do get an answer so we all know what Southwest said. --TheMiddleSeat
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It certainly sucks that this happened and I'm sure you didn't really have time to think before the bag was being checked, but according to Southwest's contract of carriage they have no responsibility for damage to computers in checked baggage. It won't hurt ask for some compensation, but I don't believe they would be required to provide any. If you do ask I would suggest you provide a quote you've received for the cost of repair. Here's the info from the contract of carriage: High-Value Items Unsuitable for Checked Baggage. Carrier assumes no responsibility for and will not be liable for money; jewelry; photographic, video, and optical equipment; computers and other electronic equipment; computer software; silverware and china; fragile or perishable items; liquids; precious gems and metals; negotiable instruments; securities; business or personal documents; samples; items intended for sale; paintings, artifacts, and other works of art; antiques; collectors’ items; unique or irreplaceable items; heirlooms; research, experimental, and scholastic items and documents; manuscripts; furs; irreplaceable books or publications; and similar valuables contained in carryon or Checked Baggage. For the Passenger’s protection, these items should not be transported in or as Checked Baggage. --TheMiddleSeat
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@chgoflyer wrote: Senior Fares are fully refundable. They're priced as a discount off the (also fully refundable) Anytime fare, and as such are usually higher than the "regular" non-refundable Wanna Get Away fare, which is available to everyone. If you don't have a need for refundability, and price is your concern, just purchase a Wanna Get Away fare. @yesand, See the answer @chgoflyer provided earlier, it's a good summary of the fare differences. --TheMiddleSeat
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Thanks for the update, it's good to hear they worked with you to find a solution. Hopefully you are able to enjoy the trip. --TheMiddleSeat
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Totally agree with @dfwskier, if you explain the situation as clearly, calmly, and as straightforward as you did here I'd be surprised if Southwest didn't try to make things better for you. This is clearly a case of the automated canceling of duplicate bookings gone bad. Please reply back and let us know what happens. --TheMiddleSeat
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