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TheMiddleSeat
04-18-2019
Rising Star
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07-14-2010
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I'm not sure going to weigh in on the flight crew, but the arm rest does belong to the middle seat passenger. --TheMiddleSeat
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No, that's not usually how it works, sounds like your Rapid Rewards account number is not associated with the reservation. Verify the RR number the companion pass holder has listed for you is correct and then add or change the RR number on the existing reservation. --TheMiddleSeat
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You're on the right track. The travel fund expiration date is one year after you made the original reservation so yes, you can look through your email and find a reservation confirmation one year prior to the expiration date. That's the confirmation number that will be associated with the travel fund. --TheMiddleSeat Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question!
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Unfortunately not all sales apply to all cities Southwest flies to. Additionally, not all discounted fares are associated with an announced sale, sometimes prices are lowered due to competition. Check the Low Fare Calendar frequently for your desired routes to see if prices drop. https://www.southwest.com/air/low-fare-calendar/ --TheMiddleSeat
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You can purchase the kids' tickets independently from the grandparents' tickets, but because of their age you will be asked for the confirmation number and name of an adult traveling with them when you complete the purchase. You should provide the information from the grandparents' reservation. --TheMiddleSeat
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Flight #? Are you sure the plane was not scheduled to fly through Houston earlier in the day? Planes usually start flying early in the morning and make many stops throughout the day. A problem anywhere in that chain of flights can certainly create a problem with flights further down the chain in seemingly unrelated cities. --TheMiddleSeat
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@Calebjones19 Flying for free is a penalty? Free flight vs free drink?.... Hmmm, I think I'll take the free flight. --TheMiddleSeat
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04-04-2019
11:04 PM
04-04-2019
11:04 PM
Unfortunately mistakes happen (again). If you know you didn't earn a Companion Pass I'm sure why you would be upset about an errant message. --TheMiddleSeat
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Do you believe you qualified for a Companion Pass? 100 flights or 110k qualifying points earned in 2019? Unfortunately mistakes happen. If you know you didn't earn a Companion Pass I'm sure why you would be upset about an errant message. --TheMiddleSeat
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You'd be much better off carrying it on if you can. Here's Southwest's policy regarding instruments which has the maximum size allowed for carry-on. From the policy it appears you can check one instrument as one of your two free checked bags regardless of size, but again, I wouldn't do that if you don't have to. https://www.southwest.com/html/customer-service/baggage/special-luggage-pol.html#baggage_special_luggage_pol_tab_list_tab_13_scroll --TheMiddleSeat
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Definitely not clear what you are looking to change, but the simple answer is you're probably best off calling Southwest to make changes. I'm assuming you have already booked the flights and unless they are all separate one-way bookings you'll need a phone rep to make the changes. --TheMiddleSeat
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As he will be on a separate reservation you'll be asked to provide the confirmation number and name of an adult that will be accompanying him when you purchase his ticket. You'll also need to check him in separately from when you check yourself in. Remember, you will both have to board at the higher/worst boarding position of the two of you. If the fare is the same as when you purchased your ticket you could cancel your reservation and apply the travel funds towards the purchase of a reservation with both you and your son on it. That eliminates the separate check-in issue. --TheMiddleSeat
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Very. Buying EarlyBird Check-In was a great idea, now you don't have to worry about checking in 24 hours prior to departure or what happens if you forget to check in. EBCI boarding positions are usually quite good and it would be very unlikely to not have your choice of plenty of seats when purchasing EBCI, and also, I'm certain a Southwest crew member would do their best to help you find a way to sit next to your child if that situation were to occur. Have a great trip! --TheMiddleSeat
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No Max 8s are currently flying, the 737-800 has 175 seats. --TheMiddleSeat
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@Zipfactory not in the app, log into your account on www.southwest.com. You may not even be able to do it on the mobile site, use the full desktop site. --TheMiddleSeat
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03-29-2019
08:09 AM
03-29-2019
08:09 AM
Additionally, unlike some ultra low cost airlines, if Southwest cancels your flight they will still do their best to get you to your destination as soon as possible. It's not like they just say, "sorry, flight is canceled, go back home". Depending on how many flights a day there are to your destination and how full they are you might be delayed either hours or possibly a day or two. Also keep in mind that all airlines cancel flights for a wide variety of reasons. Booking a flight on a different airline does not guarantee you won't be canceled or delayed. --TheMiddleSeat
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There's really no reason for you to cancel your flight now. Go ahead and book another flight on another airline if that's what you want to do, but hold on to your Southwest reservation. IF (and that's a big IF in my opinion) Southwest cancels your flight you can then choose to get a cash refund instead of getting rescheduled. Holding onto the reservation gives you a chance to get a cash refund on what is typically a nonrefundable fare. If Southwest does not cancel you still have the ability to cancel the reservation up until 10 minutes prior to the flight and get the travel fund credit @SWDigits explained about. --TheMiddleSeat
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@osu298 you ask if you can expect the cost to decrease, which no one here would be able to say for sure. Fares go up and down all the time for lots of reasons. As @SWDigits said, just keep checking. Summer travel does tend to get more expensive, but sales can happen. Good luck! --TheMiddleSeat
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I would suggest booking the flight with the incorrect name and then call Southwest after you have made the reservation and ask about adding the second part of the last name. Generally, explaining an honest mistake allows for things to get fixed. If that doesn't work, still no need to panic. If it's a domestic flight it's still very likely he can fly, but it may take some explaining to Southwest at the check-in counter (only if he is checking a bag) and to TSA. Just allow for some extra time as he may be required to go through some extra questioning from TSA like that which is required when someone forgets their ID. Please let us know how it goes. --TheMiddleSeat
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This doesn't sound quite right. Can you provide more details about the travel funds you tried to use and the trip you were trying to book? Key information is: -purchase date of the original flight you obtained travel fund from -date trip you are attempting to book would be completed -do names of passengers from the original flight match the passengers on the new flight? -approximate value of travel funds either total or per passenger and approximate cost of flight you attempted to book Do not post the actual confirmation number or passenger names. People receive and use travel funds all the time, "computer issues" is not something that is heard so I suspect there's more to this issue. Perhaps we can come up with some explanations. --TheMiddleSeat
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@Jwalsh3rd Southwest flying into COS would be a dream come true. I get a little excited whenever I see SW planes landing there due to thunderstorms in Denver, but realize it's just a diversion. I've mentioned it to the employees who run the Southwest Community during our meetings more than a few times and I know they pass along ideas, hopefully someday it'll happen. --TheMiddleSeat
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03-25-2019
03:38 PM
03-25-2019
03:38 PM
What destination are you looking at? --TheMiddleSeat
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Sounds like the callback option might not be working for you so you'll need to either wait on hold until you reach an agent or try booking at southwest.com. Booking online is fast and easy, especially with points. --TheMiddleSeat
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6:30am March 14? As in the morning after the crazy bomb cyclone hit Denver and closed the Denver airport for most of the day? Yeah, that was a major weather event and most flights were still canceled until Thursday afternoon. That's a pretty legitimate reason for weather cancelation. https://www.9news.com/article/weather/weather-colorado/the-bomb-cyclone-was-the-strongest-ever-recorded-in-colorado/73-b636ced6-11bd-4c4b-ac1e-bffad2b1e324 --TheMiddleSeat
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Southwest does specifically say breastfeeding is allowed, but I don't see anything about pumping. One would assume it's the same policy, but I suggest you ask the question via Twitter (@SouthwestAir), or give Southwest a call if Twitter ain't your thing. From southwest.com: "Southwest welcomes nursing mothers who wish to breastfeed on the aircraft and/or within our facilities." --TheMiddleSeat
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According to the info at https://www.southwest.com/html/generated/help/faqs/international_travel_before_you_travel_faq.html "You may enter your passport information during the booking process on Southwest.com, any time prior to travel by accessing your reservation online, or at the airport on the day of travel." Once logged into your account you can view your upcoming trips and add the information to the reservation. --TheMiddleSeat Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question!
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Unfortunately no one here can provide a definitive answer for you. The flight you switched to could also be switched to the Max so it's a gamble either way. --TheMiddleSeat
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I missed the part about no plane change, so ideally most of my response won't apply, just stay on the plane and wait to take off again. However, if a change is required just ask for help like I mentioned. You and the grandparents should also be able to get a gate pass if you would like so you can take the child to the gate, or meet the child at the gate upon arrival. A gate pass can be requested at the check-in counter. --TheMiddleSeat
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03-18-2019
04:16 PM
03-18-2019
04:16 PM
As you said, there's no monitoring of young travelers on the plane, and that applies while waiting at the airport too. You should ensure the child knows they can ask any Southwest employee for assistance, that should be enough to get any problem sorted out. If Southwest is responsible for a delay or cancelation then they should resolve the issue. I would suggest the child carry a printed itinerary that contains confirmation numbers in case there are questions. Some cash for food at the airport would also be a good idea. With a short amount of time between flights I would also reiterate there's not much time to waste and they should move as quickly as possible from the arriving flight to the next gate. A Southwest employee can assist with gate information and there should be monitors around the terminal with the info too. --TheMiddleSeat
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Yes, people do buy one Business Select or EarlyBird and save seats. There's no policy against saving seats and also no policy against sitting in a "saved" seat. Flight attendants will mostly stay out of the situation and hope everyone behaves reasonably. --TheMiddleSeat
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