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TheMiddleSeat
06-26-2019
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Just noticed this was a duplicate post. Replies were given at https://www.southwestaircommunity.com/t5/Community-Outreach/Passenger-deleted-during-online-booking/m-p/92136/highlight/true#M637 --TheMiddleSeat
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I don't have any personal experience with travel to Cuba, but my understanding is there are still a number of valid reasons Americans can travel to Cuba. I believe the key is having a schedule/agenda that details all the activites you will be doing and as long as they are "approved" you should be ok. I did a quick Google search and found these articles which detail some of the recent changes and what is still allowed. https://www.travelmarketreport.com/articles/Unemployed-Cuba-Tour-Directors-Say-Americans-Can-Still-Travel-to-Cuba https://www.latimes.com/travel/la-tr-travel-spot-cuba-travel-myths-facts-20190623-story.html Hope that helps, --TheMiddleSeat
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Unfortunetly I'm not able to see the images yet, so I can't comment on the specific error, but I will offer the suggestion of using the live chat function in the app if you are making changes that don't require payment. You may need to contact Customer Relations to have someone look at your account if this problem continues for you on future reservations. --TheMiddleSeat
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I don't believe there is a set in stone policy. Ask nicely and you might get something. After the fact you can also provide information to customer relations and they may offer compensation. It often depends on the reason for the delay, bad weather will typically mean no vouchers while a mechanical or crew issue is more likely to be offered vouchers. --TheMiddleSeat
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Yes, the points you are earning now count towards CP for 2020. The tally of Companion Pass qualifying points resets every Jan 1 so if you want to renew it and have it on Jan 1 you'll need to earn the points before then. Alternatively you can earn all 110,000 qualifying points in 2020 (starting from 0 points on Jan 1, 2020) and you'll get CP for the remainder of 2020 and all of 2021. --TheMiddleSeat
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Southwest sells 3 main fare types, Wanna Get Away, Anytime, and Business Select, plus a few others like Senior and Child. While Wanna Get Away fares are the cheapest, they lack the full refundability of the other fares. Anytime fares are cheaper than Business Select but lack the priority boarding and free drink Business Select fares have. As you move from Wanna Get Away to Anytime to Business Select you also earn significantly more Rapid Rewards points. Those are the basic differences. If price is your main factor, Wanna Get Away is your preference. If being able to cancel your flight and get a cash refund is important than Anytime or Business Select would be your preference. Full details about all the fare types can be found here: https://www.southwest.com/html/air/fare-information.html --TheMiddleSeat
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Sure! Just talk to the agent at counter when you get to the gate. --TheMiddleSeat
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This is definitely an issue for your credit card company to resolve. They would see a commonality if Southwest was really the problem, but as @DancingDavidE said, that's probably not the case. No reason for you to get involved once you report it to your credit card company. Frankly, credit card companies don't care too much about fraud either, it's just part of the cost of business. --TheMiddleSeat
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As I mentioned in a previous post, you exclude the wheels and suitcase manufacturers design suitcases to fit airline regulations and yours is right at 62". Your bag is fine. --TheMiddleSeat
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Hopefully Southwest will implement a new notification system soon after the retirement, I find the current one to be horribly unreliable and gave up on it long ago. Until something new and reliable is in place I would recommend using an app such as FlightView to track your flights. --TheMiddleSeat
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Yes, you can. Boxes have the same size and weight limitations as standard suitcases Here's the policy: Southwest will accept the first two checked bags for free provided that the bags do not exceed 50 lbs and 62 inches (L+W+H). Overweight items from 50 to 100 pounds and oversized items in excess of 62 inches but not more than 80 inches will be accepted for a charge of $75 per item. Only one $75.00 charge applies if the piece is both oversized and overweight, regardless of the weight as long as it does not exceed 100 lbs. Excess baggage which is also overweight or oversized will be charged excess baggage plus the applicable oversize or overweight charge. More information about other special baggage can be found at https://www.southwest.com/html/customer-service/baggage/checked-bags-pol.html --TheMiddleSeat
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If you cancel a Wanna Get Away fare more than 24 hours after purchase you will receive travel funds, as you did previously, to use towards a future flight. If the old travel funds are expiring soon and you don't believe you'll be able to use them if not used on this new reservation then it might make sense to cancel and rebook with the old funds. If you can use the old funds on an additional reservation before they expire then I would suggest leaving the new reservation as is and just remember to use the funds next time. Be careful if you do cancel and rebook using the old funds, if you use both the old and new funds to make a purchase (apply 2 funds to the purchase) any remaining value takes on the earliest expiration date of the two funds. Suggestion (if rebooking) is to use the old funds and pay any remaining balance with cash and then use the new funds later on. Either way, there's no way to get cash back. Hopefully this isn't too convoluted to understand. Let me know if you have additional questions, --TheMiddleSeat
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06-13-2019
12:16 PM
06-13-2019
12:16 PM
If you cancel a Wanna Get Away fare more than 24 hours after purchase you will receive travel funds, as you did previously, to use towards a future flight. If the old travel funds are expiring soon and you don't believe you'll be able to use them if not used on this new reservation then it might make sense to cancel and rebook with the old funds. If you can use the old funds on an additional reservation before they expire then I would suggest leaving the new reservation as is and just remember to use the funds next time. Be careful if you do cancel and rebook using the old funds, if you use both the old and new funds to make a purchase (apply 2 funds to the purchase) any remaining value takes on the earliest expiration date of the two funds. Suggestion (if rebooking) is to use the old funds and pay any remaining balance with cash and then use the new funds later on. Either way, there's no way to get cash back. Hopefully this isn't too convoluted to understand, --TheMiddleSeat
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@jenniferg70 I replied to your question in your other post at https://www.southwestaircommunity.com/t5/General-Travel-Policies/Flight-funds/m-p/92376/highlight/true#M7803 --TheMiddleSeat
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If you choose to use dry ice you need to be aware of the additional requirements and regulations: https://www.tsa.gov/blog/2013/07/30/tsa-travel-tips-tuesday-dry-ice Southwest also lists the following rules: Dry ice/carbon dioxide may be used as a refrigerant for perishables under the following limitations: Dry ice/carbon dioxide may not weigh more than 5.5 pounds in checked or carryon baggage. The package must be designed to permit the release of carbon dioxide gas to prevent buildup of pressure. The outside of the container must be marked "dry ice" or "carbon dioxide solid." The net weight of the dry ice and the contents of the package must also be shown. A Southwest Airlines Dry Ice Label (WN-659) may be used to meet these marking requirements. A few additional thoughts... I've used the sealed freezer packs before to transport frozen meat and those work well without the additional requirements of dry ice. You may also want to find a way to use an insulated bag or soft sided cooler placed inside of a suitcase. Make sure to double bag the milk to prevent any possibility of leaking. --TheMiddleSeat
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All passengers on the same confirmation number are checked in together so if you put everyone on the same reservation you'll check in altogether and should get sequential boarding positions or at least positions that are very close to each other. Check in is available 24 hours prior to departure, 24 hours prior in the time zone of departure. So if the flight departs from the eastern time zone at 3pm, people living in the central time zones can check-in at 2pm. To ease your mind about check-in you may want to consider purchasing EarlyBird Check-In which completes the check-in process for you automatically and assigns you a boarding position ahead of non A-List people who did not purchase EarlyBird Check-In. --TheMiddleSeat
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Getting a voucher that covers the entire cost of your flight sounds like fair compensation to me. You could contact Southwest Customer Relations, explain the situation and see if they will offer more. --TheMiddleSeat
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Yes, when you arrive in FLL you will need to clear customs. You'll deplane, go through the first layer of customs where your passport is checked, then get your bags before exiting the customs area. I'm not familiar with the layout in FLL, but some airports have a dedicated area in/around customs for you to recheck your bags for the final leg of your trip other airports require you to go to the general check-in area. As your bag is already tagged with the destination it's usually a quick drop off process. In your case, 90 minutes should be plenty of time, but there are lots of variables including the waiting line in customs, if your first flight is on time, what the exact bag recheck process is, and wait time to go through security again in FLL. Southwest wouldn't sell the connection if it didn't think you would be ok. Have a great time in Jamaica! --TheMiddleSeat Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question!
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There is still one non-stop flight from FLL to PHL on Saturday nights. On August 10 it switches to a Saturday morning schedule and back to evenings on October 5. --TheMiddleSeat Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question!
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One caveat... no ID is needed for domestic flights, even an adult can fly without an ID (subject to additional screening by TSA), but everyone needs a passport to fly internationally. --TheMiddleSeat
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It sounds like you're on the right track, but doing a cost benefit analysis is highly recommended. It wouldn't make much sense to spend a bunch of money on costly hotels or anything else if you aren't going to get more value out of the Companion Pass than you spend trying to get it. While the wording on the Southwest hotels site is pretty unclear about points earned being CP qualifying points, all reports I've seen indicate they are. Just be careful booking hotels, or doing any point earning for that matter, at the end of the year as you may run into problems regarding when the points post. You can also utilize the Southwest Rapid Rewards Shopping site to earn CP qualifying points along with the points you earn using the Southwest credit card and good old fashioned flying. Buying Business Select fares for the additional points earnings is a common method to get the most out of your flying. Good luck with it if you decide to "go for it". --TheMiddleSeat
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Ah yes, that makes sense, although as you said, Southwest's IT limitations are quite odd at times. I'm glad you got an answer and more importantly realized the issue before you got to the airport and expected to have 6 reservations. I'm curious though, my understanding of the senior fare is that it's a slightly discounted Anytime fare, and if there is a Wanna Get Away fare available, the Wanna Get Away fare is usually cheaper. The senior fare is fully refundable, but other than that, there's not much benefit versus the Wanna Get Away fare. Did you really want/need to purchase the senior fare? --TheMiddleSeat
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If you are unable to call I'd suggest trying to contact Southwest via Twitter (@Southwestair). Hopefully there's a logical explanation for what is happening and all 6 passengers are booked. If you get an answer, please post a summary here so we know what happened. --TheMiddleSeat
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Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to purchase EarlyBird Check-In or upgraded boarding positions that are available to purchase at the gate. As there are no seat upgrades I assume you are referring to the upgraded boarding position option. You could cancel your current reservation entirely and use the travel funds you get from canceling to purchase a Business Select fare which includes the upgraded boarding position, but this would be a rather expensive way to do it. You would be better off using the funds from the one leg you want to cancel for another trip at a later time. --TheMiddleSeat
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06-05-2019
11:51 AM
06-05-2019
11:51 AM
I believe the issue is the name mismatch with your Rapid Rewards account. You would need to book the flight with the name as it is on the travel fund and don't associate a RR account with the flight. If that doesn't do the trick you'll have to call to get it figured out. --TheMiddleSeat
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06-05-2019
11:12 AM
06-05-2019
11:12 AM
If you are concerned about any of it thawing you may want to consider some sort of cooler with ice packs, even soft sided cooler bags would be better than nothing. Typically the major concern is preventing things from leaking, but it sounds like you have already addressed that. --TheMiddleSeat
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06-05-2019
11:07 AM
06-05-2019
11:07 AM
As the spelling difference is minor, missing a space in your last name, you won't encounter any problems with TSA. I would just go ahead and book the new flight under the name associated with the travel fund. Is that what you are concerned about or is there a different issue that I'm not understanding? --TheMiddleSeat
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Yes, through passengers can move to any available seat after non-through passengers deplane. As A1 you still got your choice of seat before A2 and everyone else boarding at your place of departure so there is still a benefit to the upgraded boarding position. In this particular case your expectations were just different than what the actual situation was. --TheMiddleSeat
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From https://www.southwest.com/air/flight-schedules/ We are currently accepting air reservations through January 5, 2020. On July 10, 2019 we will open our schedule for sale through March 6, 2020. This date is subject to change! Please check back frequently. --TheMiddleSeat Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question!
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Assuming you filed a report at the airport when your bags did not arrive, have you called to check the status of your bags? Depending on where you came from or where the bags may have accidentally wound up, the frequency of flights may be the main factor causing the delay. From southwest.com: To check the status of your lost/delayed baggage, please call 1-888-202-1024, and a representative will provide you with a current status Previous posts regarding delayed or lost bags have indicated Southwest may offer reimbursement for some expenses incurred to replace things or buy necessary supplies. You might want to ask about that to make the delay more bearable. Good luck, --TheMiddleSeat
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