Congrats on getting your wallet back! This is a customer forum so I encourage you to forward your Compliment to Southwest at the link below to recognize the employee.
Submit a compliment
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Glad to hear you had such a positive experience. This is a customer forum so I encourage you to forward your message to Southwest at the link below to recognize the employee.
Submit a compliment
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Friday
I know they're suspending service to Cozumel in August but I haven't seen anything about Cancun.
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Thursday
2 Loves
Only the 3 year old and 6 year old are guaranteed to receive family boarding. You can request assistance with the other two from the gate agents, but there's no guarantee you'll receive it as the policy only applies to children 6 years old and under. If it were me, I would pay for upgraded boarding for the 9 and 10 year old children. I understand you don't want to leave them alone, so that way they could at least board ahead of you instead of you leaving them alone at the gate. If they went towards the back of the plane you'd almost be guaranteed to sit together once the rest of you board during family boarding. The people who pay for early boarding almost always choose the front of the plane.
If you're traveling with a child six years old or younger:
Up to two adults traveling with a child six years old or younger may board during Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding.
If you are traveling with a child age seven to 13 years old:
If you need and request assistance, Southwest will endeavor to seat a child next to one accompanying passenger (14 and older) to the maximum extent practicable and at no additional cost.
Families can speak to Gate Agents or Flight Attendants to request assistance.
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Try here:
https://www.flylax.com/lax-comments-and-contact-us/baggage-lost-and-found
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2 weeks ago
2 weeks ago
@DancingDavidE wrote:This must be some promotional pass? I'm not sure how you got February of next year but assuming the date are correct this is the best advice to book one-ways and then you can use CP on one leg and pay for the other.
@DancingDavidE Yep, Chase recently ran a promotion to earn CP through 2/28/25.
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You would not be able to book a companion on the 3/2 return flight. If you book two separate trips instead of one round-trip. you can at least use the companion pass for the 2/23 flight.
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2 weeks ago
I read this the other day and thought wow, my flights made the cut without being affected! But they made more changes last night and got me too... I received the email at 4:30 am.
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2 weeks ago
Somebody else just asked about this recently. SW is still showing that this ability will be rolled out in the Spring, but no exact date yet.
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3 weeks ago
Your payment date is irrelevant, it goes off the statement closing date. Once you spend the $4k there's nothing you can do to speed up the award. They'll issue it automatically after the statement closing date.
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3 weeks ago
I would try using the online chat on this page or calling 877-792-4792.
https://careers.southwestair.com/
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3 weeks ago
If you buy a ticket at 10:00 am on Monday, you have until 10:00 am on Tuesday.
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3 weeks ago
3 weeks ago
For anyone who purchases Anytime fares, just curious to hear how decent the boarding positions are that you've received in the past. I often purchase BS, but since we now have a CP I'll probably start buying Anytime fare when we're flying together since BS doesn't include sequential boarding positions. Since they're assigned at T-36 with Anytime first then EBCI, is it fairly safe to assume you'd get a decent boarding position if you book an Anytime fare close to the flight date?
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3 weeks ago
1 Love
Hi there! The policy on the SWA website is clear. I would NEVER trust anything an agent tells me over the phone that contradicts what is clearly stated on the website. If there are conflicting opinions between agents once you get to the airport, they're going to stick with what's in the written policy.
Bicycles (defined as non-motorized and having a single seat) properly packed in a bicycle box or hard case from 51 to 100 pounds in weight or 63 to 80 inches in total dimensions. Pedals and handlebars must be removed and packaged in protective materials so as not to be damaged by or cause damage to other baggage. Bicycles packaged in cardboard or soft-sided cases will be transported as limited release items. Bicycles over 100 pounds in weight and/or 80 inches in total dimensions cannot be checked as baggage and can only be shipped as Cargo if the Customer is a Known Shipper.
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3 weeks ago
3 weeks ago
Duplicate post, answered here:
https://community.southwest.com/t5/Routes-Destinations/When-will-SouthWest-come-to-FSD/m-p/170673#M4375
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You can buy your ticket anytime, then add your companion when the pass gets added to your account. After you have the CP, under your Upcoming Trips you'll see a link to "Add Companion" next to each flight.
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a month ago
a month ago
@valeriacabello wrote:
Hm got it, even if they were both paid for under one checkout process/one user?
Yes, because the flight gets counted towards the Rapid Rewards number of the person flying, not the person making the purchase.
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03-26-2024
06:00 AM
03-26-2024
06:00 AM
@SN wrote:
"I need a response"
Yes I'm sure it's because of your faith, it couldn't possibly have anything to do with your demanding, entitled attitude.
"Despite attempts by my husband, who is a doctor"
I fail to see how your husband's occupation is relevant, unless you think he should be treated preferentially over an electrician, plumber, or cashier. If that's the case it seems that you're on board with discriminatory treatment as long as it benefits you.
As @dfwskier pointed out, you're copy/pasting your original post as replies on other threads. If you want a response from Southwest then do as he suggested and contact Southwest. Stop hijacking other people's threads demanding a response.
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03-21-2024
01:07 PM
03-21-2024
01:07 PM
Thanks for the reply 🙂 The fact that the flight confirmation number did not change is what made me think there was a possibility it would keep the timestamp from the original booking. That's definitely helpful to know for the future because I like to book my flights early, so if I know I'm going to get bumped to the end of the boarding assignment line to save 15 or 20 bucks then it's probably not worth it to me to change it.
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I just changed an Anytime Fare flight to take advantage of a price drop, and a question occurred to me. Since the 36-hour boarding assignments (excluding A-list passengers) are made in order of Anytime fares in the order they were purchased, followed by EBCI in the order they were purchased, does changing an Anytime Fare flight to take advantage of a price drop lower your position in line for boarding assignment by changing the time stamp of your purchase? Or does the initial date of purchase stand since you're not changing the flight to a different location/date/time?
I don't have a problem, just curious if anyone knows since the thought popped into my head.
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That is certainly frustrating. This is a customer forum so you won't find resolution here, but you can use the link below to lodge a complaint with Southwest.
https://support.southwest.com/helpcenter/s/email-us
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@lpierro wrote:
Blake,
I will be qualifying for the companion pass in a few weeks. Can I book my flight for a summer trip now, then after I qualify, use the companion pass to add my companion to that flight? Or does the flight need to be purchased after I have qualified? Thank you for this clarification.
YES! You can book your flight now, and whenever you get the CP you can add your companion. We just did this, booked 4 flights last month and then added companion when we got the CP in March. After you have the CP, under your Upcoming Trips you'll see a link to "Add Companion" next to each flight.
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It sounds like you might be referencing the bonus of earning companion pass by spending $4k in the first 3 months. If you don't spend the $4k in 3 months, you will still keep the points you earned by making purchases, but you will not qualify for that companion pass bonus. You must spend the $4k in the first three months for the CP bonus. I was about $100 short for the bonus so I purchased an Amazon gift card for $100. Received my CP a few days after the statement closing date.
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I was sure I'd read this somewhere but can't seem to find it again. Am I correct that if I use my points to book a flight, that it will not reduce my progress towards A list or companion pass? In other words, the points don't need to accrue, they only need to be earned?
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02-24-2024
12:44 PM
02-24-2024
12:44 PM
I opened the account last month. When enrolling, it asked for my Rapid Rewards # in one of the application fields. Immediately after approval, the card was automatically linked to my Southwest.com account to be used as a payment method so I was able to use it to book a flight the same day. As far as the other purchases I was hoping to make prior to the physical card arriving in the mail, I was able to add the card to Apple Pay via the Chase app, so I was only able to use it at places that accept Apple Pay.
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02-06-2024
04:42 PM
02-06-2024
04:42 PM
As active duty military Southwest lets me board early between groups A & B. If I'm flying with my wife will they let her board early with me?
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