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Iphone App Login issue

Bulldog3874
New Arrival

From what I read not only on this forum, but the internet as well, this is a common problem.

 

I can log in through my Windows PC with no issues, but when I login via the Southwest App on my Iphone, I get the following error message: "Sorry, we can't seem to connect. Please check your connection and try again. Error: 400418169 (9CC7482E-BE24-49BC-859F-5456C68E45CD:fRjuf-NYTEG45kTqGHaALQ:ios)

 

Then, if I try to go login through my PC, I am locked out and have to reset my password.

 

Maybe I am missing something, but I haven't seen a explanation and a fix for this with anything I have read.

 

I have also contact Southwest App Support and they were of no help what’s so ever!!!!!!

 

Things I have tried:
      Uninstall & Reinstall App

      On WiFi / On Cellular

      On multiple devices: (iPad, iPhone, even replaced iPhone)

      Rebooted Phone

      Shut phone down and back on

      Reset Southwest password 

5 REPLIES 5
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Re: Iphone App Login issue

SWDigits
Rising Star

Have you tried getting in touch with the Southwest Twitter team?  Their handle is listed in the "Contact Us" link at the bottom of all forum pages.


Customer | Home airport DCA | Community Champion
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Re: Iphone App Login issue

jksobonya
Active Member

I use the Southwest app quite often on my iPhone (latest IOS, latest app version), and I have never run into this problem, especially not getting locked out of your account immediately trying to sign in using a browser. That sounds like you tried entering your password incorrectly too many times, but, it is worth reporting this error to Southwest on social media (Twitter, Facebook) and see what they say. They are quick to respond. 

 

--Jessica

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Re: Iphone App Login issue

ZevSupport
Active Member

Have you tried uninstalling and then reinstalling the app? Does this help?


Community Champion | LGA based | Companion Pass Holder | Southwest Passenger
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Re: Iphone App Login issue

nikesh23
New Arrival

All, I am having same issue with my Samsung phone. I deleted by App in January as the points that were shown on my app weren't updating. Now I can't login on my phone app. and it is just so inconvenient. This sucks when you travel every week I am looking for solution. I have uninstall the app and reinstall multiple type still doesn't work.

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Re: Iphone App Login issue

NicoleAshley Employee
Employee
Solution

Sorry to learn of these issues! Error 400418169 typically comes back when we get a login request where the password includes some type of special character in it that is causing parsing problems from our mobile apps. Apostrophes and quotation marks can be particularly tough. We also know mobile has problems with a \ character, but that gives a different error. 

We have been investigating on the mobile development side why our login requests are not working to the same endpoint as Southwest.com where Customer requests are working as expected. In the meantime, we recommend trying a different password using different special characters (or none at all).

 

Thanks for reaching out!

Nicole
Community Manager