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I'm trying to check in, and am within the 24-hr check-in window. I'm assuming from the non-descriptive error messages that I receive when I enter my info and click 'Submit' that either there is something wrong with my individual reservation, or the whole online check-in web service is down. Can you let me know which it is?
Solved! Go to Solution.
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Answered my own question- called customer service. To anyone checking this forum on Wednesday morning, 1/22/2020 - the entire check-in system is down, my representative said to try online again in about 60-90 minutes but she had no real ETA.
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Thank you. Facing the same problem; I tried to call the CR number and the call keeps failing. thanks for figuring this out.
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Thank you for letting us know! I heard from some others that they were having check-in issues as well.
--Jessica
Re: Online / app check-in web service down?
Re: Online / app check-in web service down?
01-22-2020 08:52 AM - edited 01-22-2020 08:56 AM
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Here is the latest from Southwest on Twitter (as of an hour ago), they have been responding to users directly so you have to look at the replies:
Good morning! It has been reported that there are error messages when Passengers are checking in on http://Southwest.com. Technology is aware of the issue, and is working on a fix as we speak! Thanks for hanging in there with us. -Allison
https://twitter.com/SouthwestAir/status/1219978107915866117?s=20
If you are having trouble checking in, you can contact them via Direct Message and they can help you check in.
This may have been resolved as of now as I haven't seen any new replies regarding check in in the past 30 minutes or so.
Thanks!
--Jessica
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