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Hello,
So we took a girls trip to Jaimaica for my birthday 08/14/22-08/19/22, when we reached Montego Bay and recvd our bags at baggage claim my luggage was damaged. I have a huge hole that will eventually bust open. I bought this brand new and this is only my 2nd time using it. I just wanted to inform someone I am not happy about my luggage. I can take some pictures if you would like to see the luggage.
Thank you for listening,
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For information about filing a damage claim take a look here:
https://www.southwest.com/help/baggage/lost-damaged-baggage
You do need to file the claim within 4 hours of arrival. Even if you are past that time you may want to write Southwest about it.
--TheMiddleSeat
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I had excellent customer service with SWA. Reported damaged luggage after getting my bag at Tpa. They offered $150 voucher. Told them no thanks. They took my info, sent me an email. I had to send them photos. Again offered $150 voucher. Turned it down. They then had their luggage vendor contact me. I sent them my damaged luggage, they received it on a Tuesday by Friday I had my repaired bag back.
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@mrsstats wrote:
I had excellent customer service with SWA. Reported damaged luggage after getting my bag at Tpa. They offered $150 voucher. Told them no thanks. They took my info, sent me an email. I had to send them photos. Again offered $150 voucher. Turned it down. They then had their luggage vendor contact me. I sent them my damaged luggage, they received it on a Tuesday by Friday I had my repaired bag back.
The one difference might be if you turned in your report at TPA within the four hour timeframe?
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Hence why I buy my luggage at Goodwill, and it really isn't worth that much to begin with. That's just me. I hope you make your claim, and you get the outcome you seek.
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Got my repaired luggage back. No issues
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@SWFlyer007 wrote:
Hence why I buy my luggage at Goodwill, and it really isn't worth that much to begin with. That's just me. I hope you make your claim, and you get the outcome you seek.
I tried this in Vegas and the selection was surprisingly not that great. Maybe it was the wrong part of town for that.