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I felt like a hero last week. I took one for the team. Man sitting next to me had to go 350+ pounds. I really should have got s refund for one third of my fair since I only got 2 thirds of a seat.
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Sorry to hear you didn't have a comfortable flight if you would like to discuss with someone from southwest you can call customer relations Monday through Friday at 855-234-4654 or send an email from the contact us link on the southwest website.
hope your next flight is more comfortable
Blake