02-14-2019 08:16 PMmrbloozman
Is there anywhere to see the Bonus Companion Pass benefit (upon spending $4,000) prior to receiving it? I think we just squeeked through, but I was hoping I could verify this without calling support.
03-27-2019 12:20 PMkellydaylaw
I also feel like we were scammed! We put some effort into spending the $4000 as fast as possible, which we reached last week. We just called, and they said it won't go through to Southwest until the end of the billing cycle - which is in 3 weeks!! And, on top of it, they said it will probably take 2 months after that for Southwest to give us our companion pass. Seeing that this is only good until the end of the year, it's totally annoying that we won't get the Companion Pass for almost 3 entire months after we met the spending goal. There are other ways we could have achieved the companion pass, but chose this one to get us there quickly this year! And now, it turns out that they are just putting blockades up so that we can't get the full value of the pass for a quarter of the year. Please keep me posted if you get anywhere with customer service on this issue.
03-27-2019 03:17 PMSWDigits
03-27-2019 05:09 PMkellydaylaw
@SWDigits It looks like they are going to hold off on posting points, but SW should be able to start processing the Companion Pass now (which was the part I was concerned of). So, now we'll see how long it takes SW.
And yes, it's one thing if it's points, but if it's for another benefit that has an end date (such as Companion Pass), the possibility of waiting almost 3 months for processing is a little crazy.
03-27-2019 05:59 PMSWDigits
04-16-2019 09:14 AMMoniH
I completed the requirements 4 weeks ago and am still waiting for the points and companion pass to show up. What the heck Southwest? My other credit cards post points almost instantaneously. So I strongly disagree with the other commenters that points post quickly!
04-16-2019 10:57 AMSWDigits
@MoniH two things to check:
If your statement closed more than a week ago and if Chase has your correct number then I'd call Chase to inquire.
I'm another customer like you (of both Chase and Southwest) so here sharing my experience and trying to help. Happy to try to help if you have additional non-personally identifying information that is different from the above situation.