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I've tried logging in on the computer and the phone app - nada. Says "unable to complete your request at this time". Anyone else having this problem?
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I noticed the same situation at about 5 o'clock. Tried again 15 minutss later, and nothing had changed.
Hopefully you' re not trying to check in at t-24 hours.
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Nope, just trying to book a flight. Same problem today. I tried the password recovery, even though I know I didn't change my password, and that's not working either.
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The system is working now.
SW's system apparently is unstable
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No issues here on my end — have you tried clearing your browser's cache and cookies or using an incognito mode?
Community Champion | PHL based | ex-Companion Pass Holder | Southwest Passenger
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This is beyond ridiculous. I can't log in, now it says I've exceeded my tries for the day, and when I call the wait is 46 minutes. I opt for the callback and when I answer and say hello, the call terminates. WTH is going on, Southwest?
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I would reach out to Southwest on Twitter or Facebook in a DM so they can try to get this fixed for you
-Blake
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Fortunately, I did not need access during this time! That said, I was able to open my account info in the app during that time. I didn't try to book anything, so who knows if it would have worked or not.
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@elijahbrantley wrote:Fortunately, I did not need access during this time! That said, I was able to open my account info in the app during that time. I didn't try to book anything, so who knows if it would have worked or not.
Elijah, while the system was "down" it would not accept a valid userid and password. It would not allow a login.
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I don't know if this is related, but I've been having log in issues as well. I can log in successfully, for example on Southwest.com, but when I go to another page of the site (i.e. "My Account") I have to log in again. And if I go to "Recent Activity" - I have to log in again. So on and so forth. Sometimes I am able to navigate successfully, but as of late I've had to constantly re-log in.
--Jessica