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Southwest Airlines never followed up on taking my and my wife’s Frequent Flyer miles
Southwest Airlines never followed up on taking my and my wife’s Frequent Flyer miles
10-17-2017 07:16 PM
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Re: Southwest Airlines never followed up on taking my and my wife’s Frequent Flyer miles
Re: Southwest Airlines never followed up on taking my and my wife’s Frequent Flyer miles
10-17-2017 07:22 PM
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Anyone else having problems with Southwest not responding to questions on why the are removing Frequent Flyer Miles with out some much as an email - Then not responding for request for follow up through customer support?
Not Good!
Re: Southwest Airlines never followed up on taking my and my wife’s Frequent Flyer miles
Re: Southwest Airlines never followed up on taking my and my wife’s Frequent Flyer miles
10-18-2017 09:39 PM
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Rapid Rewards points expire after 24 months with no point earning activity -- perhaps that's the reason?
Your best bet is to reach out to Customer Relations directly, via phone or Twitter.
Re: Southwest Airlines never followed up on taking my and my wife’s Frequent Flyer miles
Re: Southwest Airlines never followed up on taking my and my wife’s Frequent Flyer miles
10-20-2017 10:06 AM
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So since I posted on this forum I get an email saying if I want a faster response time call this number, Keeping in mind they have never responded to three emails previous emails with the first almost a year ago!
Re: Southwest Airlines never followed up on taking my and my wife’s Frequent Flyer miles
Re: Southwest Airlines never followed up on taking my and my wife’s Frequent Flyer miles
10-20-2017 11:46 AM
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Hi @Fig333,
The Southwest Community is a blog and discussion forum. For assistance with your personal Rapid Rewards Account, please contact Customer Relations on Twitter (@Southwestair) or at 1-855-234-4654.